Seasonal Support - Chicago, IL

Bucherer USA•Chicago, IL

6d•Onsite

About The Position

Seasonal Support assists the sales and management team in delivering an outstanding client experience and supporting store operations. The role may assist on the salesfloor or with operations and back-of-house functions. It helps create a positive, inviting and enjoyable environment for clients through an enthusiastic attitude, attractive displays, clean and well-lit stores, and a selection of watches suited to the local market. The position supports clients throughout the selling experience and works with sales professionals and management as needed.

Requirements

Passion for providing an excellent customer experience.
Ability to work a flexible schedule throughout the week, including nights and weekends.
Polished and professional appearance and a positive attitude.
At least 1 year of retail, hospitality, or customer service experience.
Expert communication skills.

Nice To Haves

Prior watch and fine jewelry experience is helpful but not required.
Bilingual language proficiency is a plus for serving the international customer base.

Responsibilities

Create a positive, inviting and fun environment for clients, and demonstrate enthusiasm and passion for watches.
Greet clients, welcome returning clients, listen to their needs, and direct them appropriately.
Understand available inventory in the store and, when needed, at other Tourneau stores.
Build client excitement about products and gain clients’ trust.
Partner and communicate with Sales Professionals as needed to make a sale.
Partner with management to handle client issues and create positive client experiences.
Host clients and support hospitality initiatives, including offering and preparing beverages and chocolate and offering seating.
Assist across store departments and with other assignments as needed.
Understand the store’s daily sales objective and how it relates to weekly and monthly targets.
Assist with client follow-up, including birthday and holiday cards, sharing information about new merchandise, and inviting clients to special events.
Attend required training during the seasonal period and incorporate constructive feedback from managers.
Develop comfort speaking about brands and products.
Follow store security procedures and respect other sales professionals and store teams.
Dress professionally and work with the Manager to keep the store clean and attractive.
Be punctual and help set up or close the store depending on the shift.
Work hands-on with the team to meet operational and organizational needs.