Seasonal Support Leader (Key)

Five Below•Scranton, PA

3d•Onsite

About The Position

The Seasonal Support Leader supports store leadership and daily operations at Five Below, helping ensure associates provide an excellent customer experience and that merchandise is received, organized, and placed on the sales floor efficiently. The role may serve as Manager on Duty, oversee store associates, assist with hiring onboarding and training, support sales and expense control, and help maintain merchandising and store recovery standards. It also includes store upkeep and, occasionally, managing store opening or closing procedures. This position requires frequent customer and coworker communication, operation of checkout and other store devices, movement and stocking of merchandise, ladder use, and work across the sales floor and stock room. The schedule is flexible to meet business needs and may include day, evening, weekend, or overnight shifts and travel as required. The listed starting pay is $11.50 per hour.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
Ability to frequently operate a cash register, computer, handheld device, phone, walkie, and mobile devices.
Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5 to 10 feet.
Ability to frequently climb and descend ladders to retrieve and put away stock.
Ability to frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Ability to frequently move across the sales floor and between the sales floor and stock room.
Ability to communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide customer service through personal contact with customers.
Train crew members on the B.E.S.T. customer service experience and help ensure fast, friendly checkout.
Help oversee daily activities of store associates and ensure effective performance and excellent customer service.
Assist with receiving, unpacking, and organizing new stock for placement on the sales floor.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Occasionally manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing the store for operation.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Drive sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.