Seasonal Server- Oase Pool

Omni Hotels & Resorts•Eagan, MN

1d•Onsite

About The Position

Omni Viking Lakes Hotel is seeking a Seasonal Server- Oase Pool. This team member is responsible for courteously waiting on and serving the guests of the hotel, delivering extraordinary customer service, in accordance with Omni standards. Omni Hotels has been named one of the "Best-Led Companies of 2024" by Glassdoor. If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni!

Requirements

Previous experience as a food server highly preferred.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and climb or balance.
Frequently required to talk or hear.
Occasionally required to stoop, kneel, crouch, or crawl and taste or smell.
Must regularly lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Responsibilities

Report for scheduled shifts on time and in the proper uniform.
Maintain a professional, neat, well-groomed appearance.
Greet guests with a welcoming demeanor and provide a personalized service experience by following all Omni’s “Steps of Service” protocols as detailed by management.
Script food sales and be knowledgeable about menu items, including specials, cocktails, and wine.
Sell and up-sell items to increase per person check average.
Responsible for knowing all pool zones and cabana numbers.
Serve alcohol responsibly and follow company policy and procedure regarding alcohol.
Take the guests’ order, serve the courses accordingly, and promptly tender payment of the check. Always say thank you to guests as they leave and invite them back using the guest’s name.
Responsible for running food, drinks, and condiments and tending to other guest requests.
Clear lounge chairs and tables of non-essential plates, silverware, cups, and pool towels during every course throughout the guest meal. Bring dirty plates and glassware to side stations or return to the bar appropriately.
Utilize the point-of-sale system and run all necessary reports. Tender all checks opened in your number and follow end-of-shift balancing and check procedures.
Work as a team with all Associates to maintain an effective, positive atmosphere to run an efficient food and beverage service.
Be attentive and proactive in offering assistance to members and guests.
Assist in enforcing guest-related pool policies and standards.
Work safely and follow all Omni Safety and Loss Prevention standards.
Perform other duties as assigned by management.