TEMP - Seasonal Senior Recreation Leader

City of Pleasanton • Pleasanton, CA

11d • Onsite

About The Position

The City of Pleasanton is seeking an enthusiastic, organized, and community-minded Seasonal Senior Recreation Leader for Front Desk/Office Support to join the Library and Recreation team. This position plays an important role in creating a welcoming and helpful experience for participants while supporting the daily operations of the Pleasanton Senior Center. The role involves working with adults age 55+, providing excellent customer service, managing administrative responsibilities, and connecting community members with programs, services, and resources. This is an ideal opportunity for someone who is dependable, detail-oriented, and passionate about public service.

Requirements

• Experienced in customer service, reception, administrative support, office management, recreation operations, or a related field.
• Strong communicator with excellent written, telephone, and in-person customer service skills.
• Organized, dependable, detail-oriented, and able to manage multiple tasks accurately with minimal supervision.
• Comfortable processing registrations, payments, cash transactions, and daily reconciliation procedures using a computerized system.
• Proficient in Microsoft Word, Excel, and Outlook, with the ability to create and maintain spreadsheets and track information accurately.
• Able to learn and use CivicRec registration software and other City systems.
• Familiar with—or willing to learn—emergency procedures, safety protocols, cash-control practices, and front desk procedures.
• Flexible and willing to assist with additional shifts, administrative projects, and other assigned duties as needed.
• Professional, tactful, and capable of using mature judgment in responding to participant questions, concerns, and unexpected situations.

Nice To Haves

• Friendly, approachable, and enthusiastic recreation professional who enjoys working with adults age 55+, volunteers, staff, and the public in a welcoming and service-focused environment.
• Confident communicator who can provide helpful assistance in person, by telephone, and in writing; answer questions; and connect participants with appropriate programs, services, and resources.
• Highly organized and detail-oriented team member who can balance customer service, administrative duties, registrations, payments, tracking, and other front desk priorities.
• Dependable and trustworthy employee who can accurately process registrations, payments, Fee Assistance transactions, and daily cash-handling and reconciliation procedures.
• Customer service-oriented representative of the City who can communicate tactfully and professionally, including during sensitive or complicated participant interactions.
• Self-directed problem solver who can work independently with minimal supervision, exercise sound judgment, and know when to seek assistance.
• Collaborative coworker who enjoys supporting staff and volunteers, building effective working relationships, and contributing to a positive Senior Center experience.
• Administrative professional who is comfortable using Microsoft Word, Excel, Outlook, computerized registration systems, spreadsheets, and digital communication tools.
• Flexible and adaptable recreation professional who can shift priorities in a busy front desk environment and cover additional shifts when operational needs arise.
• Safety-conscious employee who understands the importance of emergency procedures, safety protocols, facility access, cash controls, waivers, and other established front desk processes.
• Passionate about serving older adults and supporting a positive, inclusive community environment.

Responsibilities

• Open and close the front desk register and assigned facility, including daily cash handling and reconciliation using the CivicRec registration system.
• Process program registrations, payments, and Fee Assistance transactions accurately and efficiently.
• Welcome walk-in participants, answer telephones, provide excellent customer service, and offer information and referral services.
• Maintain essential front desk systems and procedures, including cash controls, waivers, key access, transportation tickets, and related records.
• Create and maintain spreadsheets for class registrations, services, and performance measures.
• Assist with the supervision, support, and guidance of Senior Center volunteers.
• Update and maintain digital signage and other marketing materials.
• Respond to participant questions, concerns, and unexpected situations in a calm, professional, and service-focused manner.
• Assist with administrative projects and other duties as assigned.
• Support a welcoming, organized, safe, and inclusive environment for Senior Center participants, staff, volunteers, and visitors.

Benefits

• Build meaningful relationships with Senior Center participants and become a familiar, trusted face in the community.
• Help people connect with programs, services, and resources that enhance their lives.
• Work with a diverse group of participants, staff, and volunteers in a welcoming, people-focused environment.
• Have a variety of responsibilities, from customer service and program registrations to administrative support and digital communications.
• Apply and strengthen organizational, administrative, financial-processing, and customer service skills.
• Gain experience supporting a wide range of Senior Center programs and services.
• Work independently while remaining part of a supportive Library and Recreation team.
• Make a direct contribution to high-quality public service for Pleasanton residents and visitors.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed