Seasonal Sales Associate

Brooklinen•New York, NY

37d•Onsite

About The Position

Brooklinen is hiring a Seasonal Sales Associate for its West Village store to support the holiday season. Reporting to the Store Manager, this role represents the Brooklinen brand by providing welcoming, helpful, premium customer experiences. Team members balance active selling with daily operational work in a lean, collaborative store environment. This seasonal contract runs from mid-October 2026 through January 2027. The schedule may be up to 25 hours per week, with most schedules averaging 15–20 hours. Candidates must be available for at least two weekend shifts and for key holidays and peak periods, including the weeks before and after Black Friday, Christmas, and New Year's. Evening shifts may also be needed based on business needs. Seasonal team members may be eligible for permanent employment after the seasonal term. The role includes customer service and product recommendations, product education, point-of-sale transactions, returns and exchanges, sales-floor and stockroom upkeep, stock replenishment and shipment processing, visual merchandising, teamwork, and resolving routine customer concerns. The base pay is $19.25 per hour. Seasonal benefits include sick leave based on state laws, a 40% employee discount, and monthly store contests and incentives.

Requirements

0–3 years of retail or customer service experience.
Availability to work up to 25 hours per week, including at least two weekend shifts (Friday, Saturday, or Sunday).
Flexibility to work evening, holiday, and peak-period shifts based on business needs.
Ability to stand for long periods, move product, and lift up to 20 pounds.
Adaptable, proactive approach; willingness to take initiative and support daily workflows.
Strong communication and active listening skills, empathy, and a positive, solution-oriented approach to problem-solving.
Genuine interest in comfort, design, and home styling.

Nice To Haves

Retail or customer service experience in a premium, specialized, or customer-centric environment.
Experience with an Apple-based ecosystem, such as iPads or Macs, and platforms such as Shopify POS, Slack, and Google Workspace.

Responsibilities

Create a warm, inclusive, welcoming shopping experience by greeting customers, listening to their needs, and making thoughtful soft home recommendations.
Build and maintain working knowledge of product features, materials, inventory availability, design options, holiday promotions, and gifting recommendations.
Maintain a clean and organized sales floor and stockroom in accordance with standard operating procedures.
Safely process point-of-sale transactions, returns, and exchanges according to guidelines.
Support stock replenishment, shipment check-in, and stock-flow workflows to keep the sales floor ready for peak traffic.
Help execute visual updates according to headquarters directives and maintain styled, inspiring displays.
Participate in daily team huddles and communicate with teammates to maintain floor coverage and a high-performing team dynamic.
Resolve routine customer questions and concerns with good judgment, escalating complex issues to a supervisor promptly.
Seek feedback and apply coaching from store leadership to improve styling and service skills.