Seasonal Retail Support Lead

Five Below • Burnsville, MN

4d • Onsite

About The Position

The Seasonal Retail Support Lead supports store operations and customer service at Five Below. The role helps oversee store associates, trains and supports crew members, assists with merchandise receiving and organization, and drives sales while controlling expenses. The Lead may act as Manager on Duty and may manage store opening or closing procedures. The position also involves store maintenance and frequent physical activity on the sales floor and in the stock room. A flexible schedule is required to meet business needs, including day, evening, weekend, and potentially overnight shifts, with travel as required.

Requirements

• High school graduate or equivalent.
• At least 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• Ability to work a flexible schedule, including day, evening, and weekend shifts and potentially overnight shifts; travel may be required.
• Ability to frequently operate a cash register, computer, hand-held devices, phone, walkie, and mobile devices.
• Ability to move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Ability to frequently ascend and descend ladders and to kneel, bend, twist, and stoop.
• Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
• Ability to frequently move across the sales floor and between the sales floor and stock room.
• Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide strong customer service through personal contact with customers.
• Train the crew on the B.E.S.T. customer service experience and help ensure fast, friendly checkout.
• Help oversee daily activities of store associates and ensure effective performance and excellent customer service.
• Assist with receiving, unpacking, and organizing new stock for placement on the sales floor.
• Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
• Occasionally manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for smooth operations.
• Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
• Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.

Benefits

• The company directs candidates to a benefits site describing health coverage and financial and personal wellness support; specific benefits are not listed.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED