Seasonal Retail Support Lead

Five Below • Burnsville, MN

5d • Onsite

About The Position

The Seasonal Retail Support Lead supports store leadership and daily store operations at Five Below, helping deliver an excellent customer experience and maintain effective merchandise and sales-floor operations. The role helps oversee associates, trains and onboards crew members, supports receiving and organizing stock, and may serve as Manager on Duty or manage store opening and closing procedures when needed. It also contributes to sales, expense control, merchandising, recovery, and store maintenance.

The role requires a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts. Work involves frequent customer and coworker communication, use of store devices and equipment, movement and placement of merchandise, and remaining upright and stationary for much of the time. This is a seasonal, hourly position with a starting rate of $12.91.

Requirements

• High school graduate or equivalent.
• At least 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• Ability to work a flexible schedule that may include day, evening, weekend, and overnight shifts, as well as travel as required.
• Ability to operate a cash register, computer, handheld device, phone, walkie, and mobile devices.
• Ability to move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Ability to frequently climb and descend ladders; kneel, bend, twist, and stoop; and move across the sales floor and between the sales floor and stock room.
• Ability to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
• Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide excellent customer service through personal contact with customers.
• Train crew members on the B.E.S.T. customer service experience and support fast, friendly checkout.
• Help oversee daily activities of store associates and ensure effective performance and customer service.
• Assist with receiving, unpacking, organizing, and placing new stock on the sales floor.
• Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
• Occasionally manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing the store for daily operations.
• Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
• Drive store sales and control expenses by improving merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.

Benefits

• The job posting directs applicants to Five Below’s benefits site for information about health coverage and financial and personal wellness support; specific benefits are not listed.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED