Seasonal Retail Sales - Holiday Gift Shop - Menlo Park

Nordstrom•Edison, NJ

21h•$22 - $23•Onsite

About The Position

Nordstrom is hiring for a seasonal retail sales role in its Holiday Gift Shop in Menlo Park. The role focuses on delivering excellent customer service, building customer relationships, providing fashion and product guidance, and achieving sales goals. Employees help customers feel good and look their best through the Nordstrom 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up. Department assignments may vary, and the posting describes sales work across apparel, shoes, kids, jewelry, handbags, accessories, luggage, and home categories. Employees build a personal customer base through in-store interactions, outreach, and digital tools; offer style and fit feedback; maintain product knowledge; and keep the department ready for customers through stocking, re-merchandising, markdowns, merchandise recovery, and participation in bi-annual inventory counts. The role also involves communicating with teammates and helping maintain a productive, positive department. Hours vary according to business needs and may include evenings, weekends, holidays, event shifts, peak periods, and occasional support of other departments. The position requires continuous movement for 6–8 hours per shift, frequent bending, twisting, squatting, flexing, and reaching, frequent hand use, and handling merchandise, including bulky items. Employees regularly lift up to 10 pounds and occasionally lift up to 25 pounds. The listed pay range is $22.25–$23.15 per hour; commission and possible performance-based incentives may also apply.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped merchandise, including reaching for and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard in every customer interaction: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Offer honest, confident style and fit feedback to build trust and customer loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, and merchandise recovery; participate in bi-annual inventory counts.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help the department stay productive.
Build lasting customer relationships using the 2-2-2 follow-up method, Nordy Club enrollment, and Personal Book customer-tracking tool.
Commit to a flexible schedule based on business needs, including evenings, weekends, holidays, event shifts, and peak periods.
Occasionally support other departments as needed.