Lake Compounce - Seasonal Retail Host

Splish Splash Water Park • Bristol, CT

1d • Onsite

About The Position

This role involves working in a fun environment, assisting guests in gift shops and various retail locations such as Sweet Shoppe, Coffee Co., Creamery, or as a Cabana Server. The primary goal is to provide fast and courteous service to guests purchasing souvenirs, helping them create lasting memories. The position requires engaging with guests, maintaining knowledge of merchandise, promoting sales, operating POS systems, ensuring store cleanliness and organization, and assisting with inventory and stock rotation.

Requirements

• Must be at least 16 years of age to comply with Connecticut Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to positively engage with guests to promote sales and customer satisfaction
• Ability to follow direction, multi-task, and work as part of a team as well as independently
• Must attend Lake Compounce Food Handler’s training

Nice To Haves

• Previous retail experience is helpful but not required
• Spanish or other bilingual language skills are a plus
• Previous experience with Point of Sale (POS) technology and PCI compliance a plus

Responsibilities

• Welcome and greet all guests with a smile as they enter retail locations
• Work at one of our many retail locations, including Sweet Shoppe, Coffee Co., Creamery, or as a Cabana Server
• Initiate conversations with guests and assist with any questions they may have regarding our merchandise or souvenirs
• Maintain a general knowledge of all available merchandise to assist guests with questions regarding our products
• Maintain knowledge of current sales and promotions promote these events to prospective guests
• Attempt to increase revenue by utilizing various sales techniques, such as suggestive selling or upselling
• Resolve guest concerns in a courteous and prompt manner
• Operate all POS equipment accurately to finalize all purchases
• Ensure merchandise is well stocked, organized, and presentable for our guests
• Ensure the retail locations are clean and safe for our guests
• Refold or rehang clothing items as necessary
• Assist managers and supervisors with monitoring inventory control methods
• Process and return damaged merchandise in accordance with company policies
• Rotate food and beverage products according to department standards and in compliance with health code regulations
• Follow all Lake Compounce policies and procedures regarding food handling
• Safely and properly use a step ladder to reach higher shelving
• Remain vigilant for possible theft from guests or other employees
• Notify leadership when supplies are running low such as printer paper, ink pens, trash bags, shopping bags, etc.
• Report maintenance or safety concerns to a supervisor or manager in a timely manner
• All other duties assigned by leadership

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Lake Compounce and all Palace Entertainment parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed