Seasonal Recreation Assistant

KEYSTONE PACIFIC PROPERT Y MANAGEMENT•Ontario, CA

3d•Onsite

About The Position

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in beautiful Irvine offices. Since 1982, we have led the way in Southern California, providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations. Our beautiful property in Ontario is in search of a seasonal Recreation Assistant. This position will offer the right candidate a wide variety of duties while gaining experience in the HOA industry. Summary: The Recreation Assistant is responsible for telephone coverage, responding to customer service requests, issuing key cards, assisting with facility reservations, conducting daily facility inspections, and performing administrative duties. Why Join Keystone? Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients. As a member of our team, your talents will be nurtured, and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon. We provide an environment for people that nurtures leadership and promotes personal success and rewards those who exceed expectations. We foster a culture of open feedback and continuous growth. We're thrilled to share that Keystone is officially certified as a Great Place to Work! This recognition reflects our commitment to fostering a positive and supportive work environment where everyone can thrive. We invite you to learn more about what makes Keystone special by checking out our certification details here.

Requirements

Must have a valid CA Driver’s License.
Must have reliable transportation and the ability to drive within the community.
Ability to work under tight deadlines with a high level of accuracy.
Must be flexible with work schedule for occasional evening and weekend hours, and community holidays and/or special events.
Must be proficient with computer programs, including Word, Outlook, and Excel.
Demonstrate organizational skills and ability to independently prioritize daily workload.
Must work effectively with colleagues and clients.
Excellent interpersonal skills.
Strong verbal and written communication.
1-2 years of experience working in a Customer Service role.
High School Diploma or GED required.

Responsibilities

Respond to customer service requests and perform administrative duties at the request of the general manager.
Support staff in responding to routine customer service requests.
Provide courteous customer service to all walk-in homeowners by attending promptly to their requests and ensuring the appropriate staff members are advised if they are needed to handle a homeowner's issue.
Assist with architectural tracking and key card distribution.
Issue any work orders as directed or needed for pest control, bee/wasp removal and control, light maintenance, general facilities maintenance, etc., to the proper vendor.
Provide homeowners with the information to reserve recreational facilities.
Accept and document all homeowner payments received at the Association office and is to send these payments to the corporation via courier.
Maintain a clean work environment and ensure cleanliness in the office.
Practice and adhere to Keystone’s Core Values, Mission, and Vision.
Any additional job duties as required by the supervisor.