Seasonal Program Assistant

The Salvation Army Southern California•Denver, CO

10d•$20 - $21

About The Position

The Salvation Army Social Services is seeking a Seasonal Program Assistant for the Crossroads Men’s Emergency Shelter. The role supports the safety and security of households, staff, and volunteers at a facility serving people without permanent housing. Program Assistants treat people receiving services with dignity and understanding, apply program rules fairly and equitably, and bring special or unusual concerns to the immediate attention of the supervisor. This temporary position ends on 12/31/2026. Multiple shifts are available, and assigned shifts may include day, swing, or overnight hours, as well as weekends and holidays. The position is full-time and non-exempt, pays $20.00–$21.00 per hour, and reports to the Program Manager. Temporary full-time non-exempt employees are eligible for benefits including sick leave accrual of one day per month, up to 12 days per year, beginning at hire.

Requirements

High school diploma or GED required.
Conflict-resolution skills, using a positive, solution-focused approach.
Ability to work independently within clear parameters and as part of a team.
Problem-solving ability to assess complex, changing situations, identify barriers, and develop creative solutions.
History of providing professional services and customer service in a professional setting.
Comfort working in a crisis-oriented environment and responding appropriately to a person in crisis.
Ability to respond with humility to diversity and the needs of unhoused neighbors.
Ability to work cooperatively and respectfully with staff, volunteers, guests, partners, and community members across differences.
Honesty, integrity, appropriate discretion, and ability to maintain confidentiality.
Support for The Salvation Army’s mission and ability to model the organization’s standards.
Ability to perform the essential duties with or without reasonable accommodation, including maneuvering, remaining stationary, grasping, pushing, pulling, reaching overhead, lifting 25 pounds, using a computer and telephone, and understanding written information.
Continued employment is contingent on a background check every two years.

Nice To Haves

Experience working with homeless people, people experiencing addiction or mental illness, and other vulnerable populations.

Responsibilities

Provide positive, supportive customer service to shelter guests.
Build and maintain professional relationships with residents, partners, volunteers, and staff.
Provide information and referrals to social service programs or connect guests with appropriate staff.
Provide meals during designated times in compliance with ServSafe regulations.
Understand and communicate bed agreement expectations and program policies.
Ensure compliance with policies and maintain accurate records.
Maintain shift notes, program materials, client files, and data according to contract and organizational standards.
Conduct guest unit and bed assignment checks to support adherence to program expectations.
Perform front desk duties, including answering phones and greeting guests.
Follow program check-in procedures and assist guests in alignment with program services.
Maintain accurate counts of guests, partners, and visitors on site.
Address conflicts and mediate issues to maintain a peaceful and safe environment.
Conduct routine safety checks inside and outside the shelter.
Respond promptly to medical or safety emergencies according to established protocols.
Communicate urgent concerns through the appropriate chain of command.
Work the assigned schedule as part of a 24-hour system and remain awake during work hours.