Seasonal Program Assistant

Salvation Army Careers•Denver, CO

About The Position

The Salvation Army Social Services is seeking a Program Assistant for the Crossroads Men’s Emergency Shelter. The role supports the safety and security of households, staff, and volunteers at facilities serving people without permanent housing. Program Assistants treat guests with dignity and understanding, apply program rules fairly, and promptly bring special or unusual concerns to the supervisor. Multiple shifts are available; assigned shifts may include day, swing, or overnight hours, weekends, and holidays. This is a temporary position ending on December 31, 2026.

Requirements

High school diploma or G.E.D. required.
Ability to work the assigned schedule as part of a 24-hour system and remain awake throughout work hours.
Ability to work independently within clear parameters and as part of a team.
Conflict-resolution skills and a positive, solution-focused approach.
Problem-solving ability to assess complex and changing situations, identify barriers, and develop creative solutions.
Professional-services and customer-service experience in a professional setting.
Comfort working in a crisis-oriented environment and responding appropriately to a person in crisis.
Ability to work effectively, cooperatively, and respectfully with staff, volunteers, guests, partners, and community members across diverse backgrounds and abilities.
Honesty, integrity, appropriate discretion, and ability to maintain confidentiality.
Support for The Salvation Army’s mission and ability to reflect and model the organization’s standards.
Ability to maneuver, remain stationary, grasp, push, pull, reach overhead, lift 25 pounds, access and produce information using a computer, operate a telephone, and understand written information.
Continued employment is contingent on a biennial background check processed according to The Salvation Army’s policies.
Qualified individuals must be able to perform the essential duties with or without accommodation.

Nice To Haves

Experience working with homeless people, people with addictions, people with mental illness, and other vulnerable populations.

Responsibilities

Provide positive, supportive customer service to guests and maintain professional relationships with residents, partners, volunteers, and staff.
Provide information and referrals to social service programs or connect guests with appropriate staff.
Provide meal service during designated times in compliance with ServSafe regulations.
Understand and communicate bed agreements and program policies, support compliance, and maintain accurate records.
Maintain shift notes, program materials, client files, and data in accordance with contract and organizational standards.
Conduct guest unit and bed assignment checks to support adherence to program expectations.
Perform front desk duties, including answering phones and greeting guests.
Follow check-in procedures and assist guests in alignment with program services.
Maintain accurate counts of guests, partners, and visitors on-site.
Address conflicts and mediate issues to help maintain a peaceful and safe environment.
Conduct routine safety checks inside and outside the shelter.
Respond promptly to medical or safety emergencies according to established protocols and communicate urgent concerns through the appropriate chain of command.