Seasonal Philanthropy Associate

GOD S LOVE WE DELIVER•New York, NY

1h•Onsite

About The Position

God’s Love We Deliver is seeking a friendly, organized Seasonal Philanthropy Associate to help donors and customers participate in its holiday and year-end campaigns. This full-time temporary role supports the Philanthropy team during a busy donor-engagement season and ends at the end of January 2027. The associate responds to questions and helps supporters complete and track holiday card, tribute, brownie, and gift orders. The position maintains accurate order information and provides administrative and fulfillment support. The role requires balancing customer and donor communication, database updates, administrative tasks, and hands-on fulfillment in a collaborative, deadline-driven environment. This is an on-site position involving administrative work and hands-on fulfillment. The associate may need to work extended hours during peak holiday campaign and other high-volume, time-sensitive fulfillment periods. God’s Love We Deliver is a nonsectarian organization providing meals and nutrition counseling at no cost to people living with severe illnesses in the New York metropolitan area.

Requirements

Experience helping customers, donors, guests, or community members in a service-oriented setting; relevant experience may come from retail, hospitality, nonprofit work, office support, or volunteer service.
Clear, friendly written and verbal communication.
Strong attention to detail, especially when handling names, addresses, order information, and personalized messages.
Basic comfort with email, spreadsheets, and online systems, and willingness to learn new tools.
Ability to follow procedures, organize assigned work, and recognize when a request needs a supervisor’s attention.
Reliability, discretion, and care when handling customer and donor information.
Ability to sit, stand, walk, bend, reach, and move throughout the workday.
Ability to work extended hours during peak holiday campaign periods and other high-volume, time-sensitive fulfillment periods.

Responsibilities

Respond warmly and professionally to donor and customer questions by phone and email during scheduled working hours.
Explain available holiday products, ordering instructions, published deadlines, and shipping information using approved materials.
Help supporters place orders and confirm recipient names, addresses, personalized messages, and other required details.
Research routine order questions, including order status, missing information, and delivery concerns.
Make routine corrections within established guidelines and refer refunds, custom requests, sensitive donor concerns, and other exceptions to the appropriate staff member.
Enter and update order information in the designated ordering platform and tracking tools.
Record relevant customer communications so colleagues can follow up when needed.
Check assigned orders for completeness and accuracy before handing them off for fulfillment.
Maintain a shared list of unresolved requests and alert the supervisor to delays, recurring problems, or requests at risk of missing a deadline.
Prepare standard labels, packing lists, gift messages, and other order materials using established templates.
Assist with scheduled quality checks and light packing when customer service coverage allows.
Share order corrections and customer instructions with fulfillment staff or volunteers.
Support routine campaign-related mailings when assigned and when primary customer service responsibilities are covered.
Prepare, package, label, organize, and ship holiday gifts and campaign materials.
Lift and move boxes, supplies, and packaged materials, with reasonable accommodation provided as appropriate.