Seasonal Overnights Associates

Five Below • Ridgewood, NY

10d • Onsite

About The Position

Five Below is seeking Seasonal Overnights Associates to help deliver a positive customer experience and support store and company goals. Associates greet and assist customers, provide product knowledge and recommendations, promote store events and promotions, address customer concerns, and communicate merchandise, service, and customer-feedback needs to management. They collaborate with the store team and perform sales-floor and stock-room duties, including handling merchandise and using store technology. The role requires a flexible schedule that may include overnight shifts, evenings, weekends, and travel as required. The position is hourly and starts at $17.00.

Requirements

• At least 16 years old.
• Available to work a flexible schedule to meet business needs, which may include day, evening, weekend, and overnight shifts, as well as travel as required.
• Comfortable using or willing to learn technology such as computers, cash registers, hand-held devices, and mobile devices.
• Good communication skills and the ability to engage with customers.
• Ability to handle customer interactions and potential issues courteously and professionally.
• Ability to use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge through on-the-job training.
• Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Ability to frequently ascend and descend ladders, and kneel, bend, twist, and stoop.
• Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
• Ability to remain in a stationary, upright position for 80% of the time.
• Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.

Responsibilities

• Greet and promptly assist customers, including handling multiple customer interactions efficiently.
• Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and making recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Resolve customer concerns using product knowledge and offer alternative solutions, including exchanges when appropriate.
• Communicate merchandise-restocking and service needs, as well as customer feedback, to management.
• Collaborate with the team to support store and company goals and a positive work environment.
• Operate store devices and equipment, move and stock merchandise, and assist customers across the sales floor.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed