CLUB - Seasonal Outfitter

Bass Pro Shops • Springfield, MO

5d • Onsite

About The Position

The CLUB Customer Service Outfitter provides world-class service to guests while explaining the benefits of becoming a CLUB Member. The role serves as a product expert and handles account servicing and other CLUB processes, including acquiring and activating members, CLUB sales, customer experience, peer coaching, and regulatory compliance. The position also provides service to other store areas as business needs require.

Requirements

• High school diploma or equivalent experience.
• 0 to 2 years of experience.
• Experience in a customer service environment.
• Excellent organization skills and attention to detail.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Self-motivation and initiative while working unsupervised.

Responsibilities

• Support a commitment to world-class customer service and provide customers with a pleasant, productive shopping experience.
• Greet customers and offer the opportunity to become a Bass Pro Shops & Cabela’s CLUB Member, or provide current members with a unique and exclusive experience.
• Execute CLUB operational and compliance programs.
• Demonstrate products and stay informed about advertised sales.
• Work toward individual and store metric goals and objectives.
• Maintain accurate CLUB inventory and keep the CLUB Booth clean and organized.
• Provide the full CLUB Member experience, including processing payments, answering account questions, and processing applications.
• Provide daily feedback and reports in a timely and accurate manner.
• Coach, recognize, and support peers as a CLUB advocate and representative.
• Provide service throughout the store based on business needs.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Dental benefits
• Vision benefits
• Voluntary benefits
• 401(k) retirement savings
• Paid holidays
• Paid vacation
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED