CLUB - Seasonal Outfitter

Bass Pro Shops • Springfield, MO

7d

About The Position

The CLUB Customer Service Outfitter provides world-class customer service and presents customers with the benefits of becoming a CLUB Member. The role serves as a product expert and performs account servicing and other CLUB processes, including acquiring and activating new members, CLUB sales, customer experience, peer coaching and influencing, and regulatory compliance.

The Outfitter supports a pleasant and productive shopping experience, helps customers understand products and advertised sales, and provides the full CLUB Member experience. Duties also include maintaining accurate CLUB inventory and an organized CLUB Booth, meeting individual and store goals, reporting feedback, and supporting other store areas as business needs require.

Requirements

• High school diploma or equivalent experience.
• 0 to 2 years of experience.
• Experience in a customer service environment.
• Excellent organization skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to adapt to new processes and procedures.
• Self-motivation and initiative while working unsupervised.
• Ability to stand and/or walk during a shift, communicate by hearing and speaking, and repeatedly use wrists, hands, and/or fingers.
• Ability to lift and move objects up to 20 pounds constantly.
• Ability to occasionally ascend or descend ladders, stairs, or step stools.

Responsibilities

• Provide world-class customer service and help ensure a pleasant, productive shopping experience.
• Proactively greet customers and invite them to become CLUB Members, or provide existing members with a unique and exclusive experience.
• Execute CLUB operational and compliance programs.
• Demonstrate products to customers and remain knowledgeable about advertised sales.
• Help meet individual and store metric goals and objectives.
• Maintain accurate CLUB inventory and keep the CLUB Booth clean and organized.
• Provide CLUB Member services, including processing payments, answering account questions, and processing applications.
• Provide daily feedback and reports accurately and on time.
• Offer peer coaching, recognition, and support as a CLUB advocate and representative.
• Serve other areas of the store based on business needs.
• Perform other duties as assigned.

Benefits

• Retail, restaurant, resort, and conservation attraction discounts.
• Dental benefits.
• Vision benefits.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED