Seasonal Merchandising Service Associate

Lowe's Home Centers•Philadelphia, PA

2d•Onsite

About The Position

The Seasonal Merchandising Service Associate supports merchandising resets, maintenance, pricing accuracy, product organization, and customer service in a Lowe’s store. The role works with vendors, the Merchandising Service team, managers, and store leadership to coordinate project priorities and ensure merchandising work meets Lowe’s specifications. Most time is spent on tasks that do not involve direct customer interaction, but associates are expected to assist customers when opportunities arise. Duties also include documenting completed work, maintaining clean and safe work areas, and following store and equipment safety requirements.

Requirements

High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement where applicable.

Nice To Haves

Six months of Lowe’s sales floor experience.
Six months of experience performing product merchandising tasks, including reading planograms and plantograms and setting up and tearing down displays.
Three months of experience operating power equipment such as lifts and order pickers.

Responsibilities

Provide SMART customer service and assist customers with locating, demonstrating, selecting, carrying, or loading merchandise; answer questions and communicate product, stock, special-order, feature, application, and warranty information.
Build relationships with vendors, provide direction, and check that merchandise resets are completed according to Lowe’s specifications.
Coordinate project priorities, schedules, materials, supplies, and time needs with the Merchandising Service team and Manager.
Analyze project metrics and provide feedback on project execution and in-store service to store, market, and corporate leaders.
Move or replace beams and grids; rotate stock; build products and displays using power equipment as required by reset or project instructions.
Identify damaged products, remove them from shelves, deliver them to the Return to Manufacturer area, and sign off on defective products.
Verify buyback items and ensure they are pulled, prepared, and ready for shipping.
Identify damaged or missing signage, displays, and collateral and order replacements in line with merchandising standards and planogram details.
Ensure product pricing is visible and clear, resolve missing pricing labels, and update or validate wayfinding and product-location signage, including digital information.
Place cross-merchandise items, side stacks, j-hooks, and gravity feed bins appropriately; stage clearance and damaged merchandise with store leadership; and sort products into their proper bins, drawers, and boxes.
Merchandise plants to plantogram, price and color-block them, and fill plant racks and tables to grand-opening-ready standards.
Review, complete, and record assigned reset, service, and maintenance tasks, including timing, work performed, time spent, and photographs confirming completion.
Ensure reset displays are safe and operational; repair or replace them as needed, and repair or seal damaged packaging and boxes.
Remove trash, take cardboard to the bailer, and move plastic wrap and other debris to the compactor.
Replace light bulbs and notify the appropriate contact about additional maintenance issues.
Recognize signs of shoplifting, theft, and other security risks and promptly notify management or Asset Protection.
Maintain housekeeping standards and store organization; maintain a safe and secure work environment by conducting safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
Follow job-related safety requirements, including top-stock safety, reinstalling safety cables, using aisle blockers, tether lines, spotters, and safety devices.
Operate store equipment as needed for the role and department, including equipment such as Zebra phones, computers, CCTV systems, cutters, mixers, and the compactor-baler.
Maintain point-of-sale signage and bin-plus-beam label stock, ensure bin locators are placed and price changes are activated, and audit and update pricing labels inside and outside the store in accordance with applicable state guidelines and Pricing Policy SF-06.
Perform other duties as assigned.