Seasonal Merchandising Service Associate

Lowe's Home Centers•Bedford, NH

18h•Onsite

About The Position

The Merchandising Service Associate provides customer service while completing merchandising, product-in-stock, pricing, maintenance, and store-safety tasks. The role works with vendors, the Merchandising Service team, and store leadership to ensure merchandise resets and displays meet Lowe’s specifications and project priorities are communicated. Although most work does not involve direct customer interaction, the associate is expected to assist customers when opportunities arise by answering questions and helping them locate, select, demonstrate, carry, or load merchandise. The associate maintains merchandise presentation and product information, including displays, signage, pricing labels, plant arrangements, and product locations. The role also documents completion of assigned service and maintenance tasks, keeps work areas clean and organized, supports safe store operations, and uses store equipment as needed. Other duties may be assigned.

Requirements

High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement, if applicable.

Nice To Haves

Six months of Lowe’s sales floor experience.
Six months of experience performing product merchandising tasks, including reading planograms and plantograms and setting up and tearing down displays.
Three months of experience operating power equipment such as lifts and order pickers.

Responsibilities

Provide SMART customer service in accordance with Lowe’s customer service policies, procedures, and programs.
Build vendor relationships by providing direction and checking that merchandise resets meet Lowe’s specifications.
Coordinate with the Merchandising Service team and Manager on project priorities, schedules, materials, supplies, and time needs.
Analyze metrics and provide feedback to store, market, and corporate leaders on project execution and in-store service.
Engage with customers by understanding their needs, helping them locate, demonstrate, select, carry, or load merchandise, and responding to questions.
Communicate information about stock, special-order merchandise, product features, applications, warranties, and Lowe’s programs.
Move or replace beams and grids, rotate stock, build products, and set up displays and supporting materials using power equipment as directed.
Identify damaged products, remove them from shelves, deliver them to the Return to Manufacturer area, and document them as defective.
Verify buyback items and ensure they are pulled, prepared, and ready for shipping.
Identify damaged or missing signage, displays, and collateral and order replacements according to merchandising standards and planograms.
Ensure pricing information is visible and clear, replace missing labels, and maintain point-of-sale signage and bin and beam labels.
Update and validate wayfinding and product-location signage, including digital store information.
Place cross-merchandise, side-stack products, J-hooks, and gravity-feed bins appropriately to support add-on sales.
Work with store leadership to stage clearance and damaged merchandise for quick sale.
Sort products in bins, drawers, and boxes to ensure they are in the proper location.
Merchandise plants according to plantograms, including pricing, color blocking, placement, and filling plant racks and tables to grand-opening-ready standards.
Complete and record assigned reset, service, and maintenance tasks, including documenting timing and duration and uploading photographs as required.
Ensure reset displays are safe and working; repair or replace them as needed.
Repair or seal damaged packaging and boxes, including peg-hook items.
Remove trash and move cardboard to the baler and plastic wrap and other debris to the compactor.
Replace light bulbs and notify the appropriate contact about additional maintenance issues.
Recognize common signs of shoplifting, theft, and other security risks and promptly report them to management or Asset Protection.
Follow housekeeping standards and programs to maintain clean and organized store and work areas.
Maintain a safe and secure work environment by conducting daily safety reviews as applicable, noting hazards, keeping aisles clear, and securing doors and gates.
Follow relevant safety requirements, including top-stock safety, reinstalling safety cables, using aisle blockers, tether lines, spotters, and safety devices with power equipment.
Operate store equipment as needed for the role and department, such as Zebra phones, telephones, paging systems, copiers, fax machines, computers, CCTV systems, key cutters, panel saws, paint mixers, flooring cutters, compactors, and balers.
Audit and update pricing labels inside and outside the store, follow state-specific price-change guidelines, and ensure price changes are activated.
Perform other duties as assigned.