Seasonal Merchandising Service Associate

Lowe's Companies, Inc.•Philadelphia, PA

3d•Onsite

About The Position

The Merchandising Service Associate provides customer service and supports merchandising, inventory presentation, pricing, and store maintenance. The associate works with vendors, the Merchandising Service team, and store leadership to complete merchandise resets and projects according to Lowe’s specifications, communicate priorities and needs, and provide feedback on project execution. While most work does not involve direct customer interaction, the associate is expected to assist customers when opportunities arise by answering questions and helping them locate, select, demonstrate, carry, or load merchandise. The role includes maintaining product displays and signage, organizing and rotating stock, processing damaged and buyback products, supporting plant merchandising, and keeping pricing and product-location information accurate. The associate also completes and documents assigned service and maintenance tasks, keeps store and work areas clean and safe, follows relevant equipment and safety procedures, and reports maintenance or security concerns. Other duties may be assigned.

Requirements

High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement, if applicable.

Nice To Haves

Six months of Lowe’s sales floor experience.
Six months of experience performing product merchandising tasks, including reading planograms and plantograms and setting up and tearing down displays.
Three months of experience operating power equipment such as lifts and order pickers.

Responsibilities

Provide customer service in accordance with Lowe’s customer service policies, procedures, and programs.
Build relationships with vendors and ensure merchandise resets are completed to Lowe’s specifications.
Coordinate with the Merchandising Service team and Manager regarding project priorities, schedules, materials, supplies, and time needs.
Analyze metrics and provide feedback to store, market, and corporate leaders on project execution and in-store service.
Assist customers when opportunities arise by understanding their needs, helping them locate and select merchandise, demonstrating products, and assisting with carrying or loading merchandise.
Answer customer and employee questions promptly and knowledgeably, including walking customers through projects when necessary.
Communicate product stock, special-order, feature, application, and warranty information to customers.
Move or replace beams and grids, rotate stock, build products, and create displays using power equipment as required by project instructions.
Identify damaged products, remove them from shelves, deliver them to the Return to Manufacturer area, and sign them off as defective.
Verify buyback items and ensure they are pulled, prepared, and ready for shipping.
Identify and order replacement signage, displays, and collateral in accordance with merchandising standards and planogram details.
Ensure pricing information is visible and clear and replace missing pricing labels.
Update and validate wayfinding and product-location signage, including its digital information throughout the store.
Place cross-merchandise, side-stack products, j-hooks, and gravity-feed bins appropriately to support add-on sales.
Work with store leadership to stage clearance and damaged merchandise for quick sale.
Sort products in bins, drawers, and boxes to ensure they are in the proper location.
Merchandise plants according to plantograms, including pricing, color blocking, placement, and filling plant racks and tables to grand-opening-ready standards.
Complete and enter details for assigned reset, service, and maintenance tasks, including timing, work completed, time spent, and photographs confirming completion.
Ensure reset displays are safe and operational and repair or replace them as needed.
Repair or seal damaged packaging and boxes, including peg-hook items.
Remove trash and move cardboard, plastic wrap, and other debris to the appropriate disposal equipment.
Replace light bulbs and notify the appropriate contact of additional maintenance issues.
Identify common signs of shoplifting, theft, and other security risks and promptly communicate them to management or Asset Protection.
Follow housekeeping standards and programs to maintain clean and organized store and work areas.
Maintain a safe and secure work environment, conduct daily safety reviews as applicable, note hazards, keep aisles clear, and secure doors and gates.
Follow safety requirements relevant to job duties, including top-stock safety, reinstalling safety cables, using aisle blockers, tether lines, spotters, and safety devices.
Operate store equipment as needed for the role and department, such as Zebra phones, telephones, paging systems, copiers, fax machines, computers, CCTV systems, key cutters, panel saws, paint mixers, flooring cutters, and compactor balers.
Maintain point-of-sale signage and bin-plus-beam label stock, ensure bin locators are placed, and activate price changes.
Audit and update pricing labels inside and outside the store to ensure accuracy.
Follow state-specific guidelines for price changes under Pricing Policy SF-06.
Perform other duties as assigned.