Seasonal Lead, China Grove - Full Time

Macy's•China Grove, NC

2d•$23 - $37

About The Position

The Seasonal Lead, identified in the role overview as the ICQA Lead, performs operational Advanced Receiving Office (ARO) duties and works to achieve daily department goals set by the ICQA Manager. The role provides process and functional direction to colleagues, adjusts staffing as needed, and gives feedback on operational processes to support quality compliance. The lead helps coordinate fulfillment center operations, maintain service, accuracy, and productivity standards, and support continuous improvement. Other duties may be assigned.

Requirements

Strong verbal and written communication skills.
Ability to conduct operational training, cross-train colleagues, and support team development.
Organization and time-management skills to coordinate operations, maintain cleanliness, and prioritize tasks against productivity standards.
Problem-solving ability to identify issues, analyze situations, and implement effective solutions.
Proficiency using computers and handheld technology to access instructional documents, track productivity, and communicate with team members.
Self-motivation, resourcefulness, ability to work independently, and initiative in addressing challenges.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays.
Ability to perform heavy lifting, constant movement, standing, and reaching with arms and hands; stand or walk for prolonged periods; lift at least 50 pounds; stoop, kneel, crouch, and climb ladders; and potentially reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Nice To Haves

A bachelor's degree or equivalent work experience in a related field is encouraged.

Responsibilities

Conduct daily meetings to discuss business priorities and transitions to and from the next shift.
Provide process and functional direction to ARO Office colleagues to support merchandise receipt within service, accuracy, and productivity standards.
Encourage colleagues to suggest process and culture improvements and champion their suggestions.
Monitor KPIs for merchandise movement, service levels, accuracy, and productivity, and support continuous improvement goals.
Work with the Core Trainer and ICQA Manager to ensure colleagues are trained, cross-trained, and certified in ARO functions; identify training deficiencies and work with the manager to address them.
Participate with the Core Trainer in new-hire onboarding, including facility tours and orientation.
Maintain a clean, organized workplace and help ensure colleague safety.
Communicate openly and continuously, sharing written and verbal information and feedback clearly.
Coordinate daily operational activities to promote cooperation among different areas.
Provide hands-on direction to colleagues in fulfillment center operations.
Recognize and celebrate individual and team performance with positive reinforcement.
Maintain the hourly process board and adjust staffing to address performance gaps identified through board updates.
Communicate conversations with the Operations Manager.
Maintain regular and dependable attendance and punctuality.
Perform other duties as assigned.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice