Seasonal Lead Kiosks Associate at Thermea Spa Village
About The Position
Thermea Spa Village Whitby is seeking passionate Lead Associates for its Sales and Kiosks positions across multiple sites in the Toronto and Durham Region areas for the holiday season. This role is part of a unique spa village that combines global wellness rituals with a Canadian character, aiming to provide guests with a peaceful refuge from modern life. The company prides itself on a warm, welcoming community and excellent care for both guests and employees. The Lead Kiosk Associate will ensure the smooth operations of temporary kiosk locations, manage resources for kiosk agents selling gift certificates, and support the company's culture pillars: The best in wellness, The feeling of somewhere else, A trouble-free experience, and In a natural state.
Requirements
- College degree in tourism, hospitality, administration, human resource management or other pertinent experience
- Minimum of one year’s experience in leading a team
- Excellent customer service and problem-solving skills
- Available and able to travel quickly between the various kiosk locations
- Excellent MS Office skills and adept at learning new technologies
- Excellent verbal and written communication and interpersonal skills
- Possess good sense of organization, planning and monitoring, as well as great professional rigor
- Ability to work under pressure and meet tight deadlines
- Capacity to work under pressure in a fast-paced and constantly evolving environment
Nice To Haves
- Experience in customer service or sales
Responsibilities
- Train and coach kiosk agents
- Report back to kiosk coordinator and manager regarding staffing and daily kiosk operations
- Assist with managing unexpected events and emergencies (finding shift coverage etc.)
- Assist in the management of inventories, orders
- Act as a resource person for kiosk agents (managing complaints and special requests)
- Follow the established scripts to respond to the needs of our guests, in accordance with established standards
- Identify problems and propose solutions
- Manage the entire sales cycle; take care of needs and close sales; assisting the kiosk agents in the day-to-day performance of their tasks
- Perform other related tasks
Benefits
- Accommodations are available upon request for candidates throughout the hiring process.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
