Seasonal Lead Kiosks Associate at Pickering City Centre Mall

Groupe Nordik•Whitby, ON

15h•CA$24•Onsite

About The Position

We have taken the spa experience and transformed it into a wellness village. Thermea Spa Village Whitby is familiar, feels like home and allows its guests to escape the hectic pace of modern life. Our spa village is the first of its kind, with state-of-the-art installations and at its core, buildings reminiscent of a distant past, when life was strongly connected with nature and steeped in traditions. Our spa village, a twist on traditional spa culture, combines unique experiences inspired by rituals found around the globe with a distinctively Canadian character—a peaceful hideaway for our guests, not too far from home. IT TAKES A VILLAGE, JOIN US. When you work at Thermea Spa Village Whitby, you are not just gaining a job—you are finding a family. We pride our community on being one of the warmest and most welcoming—and, our guests truly do appreciate it. We go out of our way to provide excellent care to our guests, as well as our artisans. WE ARE CURRENTLY SEEKING PASSIONATE LEAD ASSOCIATES, SALES AND KIOSKS ACROSS MULTIPLE SITES IN THE TORONTO AND DURHAM REGION AREAS TO JOIN OUR VILLAGE. Find your place at Thermea Spa Village Whitby. Our mission is to give our guests a moment’s rest by offering them refuge, away from the pressures of modern life where they may rediscover their own well-being and, as a result, live a happier and longer life. Your role as an artisan of our spa village is to cultivate peace. We are passionate and dedicated team players here at Thermea Spa Village Whitby. Always enthusiastic, helpful, conscientious, discrete—and most of all, respectful. We deeply care about everyone—guests and fellow artisans alike—in our wellness village.

Requirements

College degree in tourism, hospitality, administration, human resource management or other pertinent experience
Minimum of one year’s experience in leading a team
Excellent customer service and problem-solving skills
Available and able to travel quickly between the various kiosk locations
Excellent MS Office skills and adept at learning new technologies
Excellent verbal and written communication and interpersonal skills
Possess good sense of organization, planning and monitoring, as well as great professional rigor
Ability to work under pressure and meet tight deadlines
Capacity to work under pressure in a fast-paced and constantly evolving environment

Nice To Haves

Experience in customer service or sales, an asset

Responsibilities

Train and coach kiosk agents
Report back to kiosk coordinator and manager regarding staffing and daily kiosk operations
Assist with managing unexpected events and emergencies (finding shift coverage etc.)
Assist in the management of inventories, orders
Act as a resource person for kiosk agents (managing complaints and special requests)
Follow the established scripts to respond to the needs of our guests, in accordance with established standards
Identify problems and propose solutions
Manage the entire sales cycle; take care of needs and close sales; assisting the kiosk agents in the day-to-day performance of their tasks
Perform other related tasks