Seasonal Lead Kiosk Associate at Markville Mall

Groupe Nordik • Markham, ON

22h • Onsite

About The Position

We are currently seeking passionate Lead Associates, Sales and Kiosks across multiple sites in the Toronto and Durham Region areas to join our Village. Thermea Spa Village Whitby is familiar, feels like home and allows its guests to escape the hectic pace of modern life. Our spa village is the first of its kind, with state-of-the-art installations and at its core, buildings reminiscent of a distant past, when life was strongly connected with nature and steeped in traditions. Our spa village, a twist on traditional spa culture, combines unique experiences inspired by rituals found around the globe with a distinctively Canadian character—a peaceful hideaway for our guests, not too far from home. Our mission is to give our guests a moment’s rest by offering them refuge, away from the pressures of modern life where they may rediscover their own well-being and, as a result, live a happier and longer life. Your role as an artisan of our spa village is to cultivate peace. We are passionate and dedicated team players here at Thermea Spa Village Whitby. Always enthusiastic, helpful, conscientious, discrete—and most of all, respectful. We deeply care about everyone—guests and fellow artisans alike—in our wellness village.

Requirements

• College degree in tourism, hospitality, administration, human resource management or other pertinent experience
• Minimum of one year’s experience in leading a team
• Excellent customer service and problem-solving skills
• Available and able to travel quickly between the various kiosk locations
• Excellent MS Office skills and adept at learning new technologies
• Excellent verbal and written communication and interpersonal skills
• Possess good sense of organization, planning and monitoring, as well as great professional rigor
• Ability to work under pressure and meet tight deadlines
• Capacity to work under pressure in a fast-paced and constantly evolving environment

Nice To Haves

• Experience in customer service or sales, an asset

Responsibilities

• Train and coach kiosk agents
• Report back to kiosk coordinator and manager regarding staffing and daily kiosk operations
• Assist with managing unexpected events and emergencies (finding shift coverage etc.)
• Assist in the management of inventories, orders
• Act as a resource person for kiosk agents (managing complaints and special requests)
• Follow the established scripts to respond to the needs of our guests, in accordance with established standards
• Identify problems and propose solutions
• Manage the entire sales cycle; take care of needs and close sales; assisting the kiosk agents in the day-to-day performance of their tasks
• Perform other related tasks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree