Seasonal Hospitality Concierge

Hess Wine Company•Napa, CA

3h•Onsite

About The Position

Are you passionate about creating unforgettable guest experiences? If so, we’d love to welcome you to our front-line team at Hess Persson Estates! As our Seasonal Hospitality Concierge, you’ll be the first voice and warmest welcome that guests encounter — whether it’s over the phone, by email, or in person. From booking world-class tastings to upgrading VIP experiences, you’ll help guests feel the magic before they even arrive.

Requirements

A passion for people and a natural talent for hospitality.
2+ years in a guest-focused role (hospitality/wine industry experience a big plus!).
Confident and professional communication over the phone and by email.
Friendly, outgoing personality with a “yes, and…” attitude.
Super organized with great time management and a detail-loving mindset.
Ability to juggle multiple priorities while staying calm and guest focused.
Familiar with Microsoft Office

Nice To Haves

experience with Tock, Commerce7 and Red Chirp is a bonus!

Responsibilities

Manage hospitality inquiries via phone and email from existing patrons, guests, and referral sources, acting as a gracious and poised gatekeeper to accommodate guests’ needs.
Share your knowledge and passion for wine by promoting our one-of-a-kind tasting and touring experiences.
Proficient in Tock reservation software to book unforgettable visits.
Customize confirmations with helpful details and personal touches.
Create seamless, high-touch experiences from the very first interaction.
Recommend upgrades and special touches to elevate each guest’s visit.
Help manage the reservations calendar with laser-sharp accuracy.
Know the ins and outs of shipping and club member perks — and make every member feel like family.
Jump in once a month as a Visitor Center host to keep your finger on the pulse of our guest experiences!
Help keep our Wine Club database sparkling clean and up-to-date.
Support members with credit card updates, address changes, and correspondence.
Assist with shipping logistics, merchandise orders, and resolving wine delivery issues.
Support the Visitor Center hosts in welcoming their guests by pouring their first splash of wine and taking them on a short informational tour.
Be available to assist guests in purchasing wine and merchandise using the Commerce7 POS.
Occasionally assist with set-up, pouring, and guest support at special events (evening availability a plus!).
Represent Hess Persson Estates at exciting off-site activations in the local and regional wine community.