Hospitality Concierge Coordinator

IDEXX•Westbrook, ME

1d•Onsite

About The Position

As a Hospitality Concierge Coordinator, you will offer administrative support for IDEXX Hospitality, including its core functions of event planning, catering, dining, business support, and concierge services. This position will have a heavy focus on activities in the World Campus Conference Center (WCCC) and concierge services. This highly visible, onsite role will ensure high-quality service and excellent operational efficiency, aligning with Hospitality’s goal to “Create an Experience, Leave an Impression” for all customers. The Hospitality Concierge Coordinator provides administrative support for all Hospitality services.

Requirements

3+ years of experience in Hospitality or customer service-related field
Comfortable interacting with multiple levels of management and understand the importance of all relationships
Enjoy working closely with others and have a team-oriented mindset
Professional, confident, mature, creative, flexible and a highly organized team player with the ability to prioritize and handle multiple projects simultaneously
Thrive on being detail oriented, organized, and exceeding expectations
Possess excellent written and verbal communication skills
Comfortable making alternative suggestions to satisfy the needs of multiple stakeholders
Can work in a dynamic environment and can shift priorities and modify focus while multi-tasking

Nice To Haves

A bachelor’s degree in Business, Communications, Public Relations, Marketing, Hospitality or a related field

Responsibilities

Provide support for the Hospitality team, including operational support on the event floor of the WCCC (checking room set ups, service execution, guest assistance, coordination with catering, breakdown/reset support, etc.)
Manage the shared [email protected] inbox, scheduling, reporting, tracking event inventory, problem solving for technical issues, ordering event/meeting supplies, spreadsheet creation and general project management
Handle various Hospitality concierge duties including but not limited to supporting inventory, restocking, dining digital signage, business center and copier needs, incoming/outgoing mail operations, etc.
Be an administrator for management software of the WCCC - primarily Accruent/EMS to book internal space, reporting, banquet event orders, catering menu input, event signage, etc.
Partner with service partners in Building Services, Security, Janitorial, AV, etc. to help execute meetings and guest needs in the WCCC needs
Provide excellent, professional and timely customer service to create memorable experiences for all customers
Diplomatically manage and negotiate last-minute customer requests, resolve conflict quickly and efficiently with proactive and consistent communication in a professional manner
Identify trends and resources needed for the department and contribute to creating these solutions
Support the IDEXX Hospitality teams as needed and fill in for PTO coverage on various teams