Seasonal Guest Experience Host- Commercial (Ends 10/4/2026)

Madame Tussauds • New York, NY

12d • $18 • Onsite

About The Position

Step into the spotlight and join a team dedicated to creating memorable guest experiences through exceptional retail service. We're looking for enthusiastic, sales-driven individuals who enjoy engaging with customers, promoting products, and contributing to a high-energy retail environment.

Requirements

• Candidates must be 18+
• 6 months – 1 year experience working in ticketing/admissions, attractions, entertainment, or customer service-based positions preferred.
• Fun, dynamic, and friendly personality.
• Excellent communication and listening skills with both team members and guests.
• Able to work in areas with loud noises and confined spaces.
• Self-motivated, able to work independently or as part of a team, with strong problem-solving skills to remedy guest questions or concerns.
• Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays, and special events.

Responsibilities

• Provide exceptional customer service and create a welcoming experience for every guest.
• Engage with guests to understand their needs and recommend products that enhance their visit.
• Drive sales through product knowledge, suggestive selling, and personalized recommendations.
• Process transactions accurately and efficiently using point-of-sale systems.
• Maintain clean, organized, and visually appealing retail spaces.
• Restock merchandise and assist with inventory organization as needed.
• Answer guest questions and resolve concerns in a professional and friendly manner.
• Work collaboratively with team members to achieve sales and customer service goals.
• Follow company policies and procedures, including cash handling, safety, and operational standards.

Benefits

• Outstanding opportunities for career development within our exciting, global organization.
• Flexible hours.
• 30% discount in the retail store.
• Merlin Magic Pass which gives you free admission to Merlin attractions worldwide.
• Competitive 401K.
• Discounts through the Merlin Marketplace Website – on almost anything you buy online.
• FUN working environment

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed