Seasonal Fulfillment and Receiving Support Associate, Biltmore Fashion Park

Macy's • Phoenix, AZ

9d • Onsite

About The Position

As a Seasonal Fulfillment and Receiving Support Associate, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help provide a smooth customer experience. You receive and organize merchandise, tag items, pick and pack orders, retrieve orders from back-of-house storage, and deliver orders curbside. You monitor alerts to complete Buy Online Pickup In-Store (BOPS) orders on time and help keep the stockroom and sales floor running efficiently. The role also includes greeting customers, listening and responding to concerns, and providing helpful service during floor interactions and curbside pickups.

You help prepare the store for the day by reviewing goals and learning about products and promotions. Throughout the day, you may recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves. You also help organize the stockroom, complete orders, and prepare the team for the next day. Colleagues are expected to work collaboratively, pursue sales goals, and contribute to a welcoming customer experience.

Seasonal colleagues are typically scheduled to work 10–20 hours per week. Hours depend on business needs and colleague availability. The position requires flexible availability, including days, evenings, weekends, and holidays, as well as regular attendance and punctuality.

Requirements

• Flexible availability to work days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Comfort communicating and collaborating with customers and colleagues.
• Willingness to meet daily sales goal challenges.
• Enjoyment of meeting people, learning about them, and sharing information.
• Resourcefulness, adaptability to changing priorities, ability to work independently, and ability to work well with a team.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Ability to use computers and other technology, including handheld equipment and cash registers, and to process register transactions.

Responsibilities

• Receive, tag, and organize merchandise and maintain an orderly stockroom.
• Pick, pack, retrieve, and complete customer orders accurately and on time.
• Monitor alerts and support timely completion of Buy Online Pickup In-Store (BOPS) orders.
• Deliver orders curbside and assist customers with care.
• Greet customers, listen to their needs, resolve issues, and provide helpful service.
• Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
• Share Loyalty program benefits and help customers complete their shopping experience.
• Collaborate with colleagues and contribute to sales goals and store results.
• Organize the stockroom and prepare orders and the team for the next day.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed