About The Position

As a Seasonal Fulfillment and Receiving Colleague, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help ensure a smooth customer experience. Duties include receiving and organizing merchandise; picking, packing, and retrieving orders from back-of-house storage; delivering orders curbside; monitoring alerts so Buy Online Pickup In-Store (BOPS) orders are ready on time; and helping keep the stockroom and sales floor running efficiently. The role also involves greeting customers, listening and resolving issues, and delivering curbside orders with care. Colleagues help maintain a shoppable space by recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. They organize the stockroom, complete orders, and help prepare the team for the next day. The position emphasizes teamwork, hospitality, learning, and achieving individual and store results. Seasonal colleagues typically work 10–20 hours per week, depending on business needs and availability.

Requirements

  • Flexible availability, including days, evenings, weekends, and holidays.
  • Regular, dependable attendance and punctuality.
  • Ability to understand and communicate effectively with customers, coworkers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Comfort communicating and collaborating with customers and colleagues.
  • Ability to meet daily sales goal challenges.
  • Enjoy meeting people, learning about them, and sharing information.
  • Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
  • Ability to talk, lift, move constantly, stand, and reach with arms and hands.
  • Ability to stand for at least two consecutive hours and lift at least 25 pounds.
  • Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
  • Close vision, color vision, depth perception, and focus adjustment.
  • Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

  • Receive, tag, and organize merchandise and maintain an orderly stockroom.
  • Pick, pack, and retrieve customer orders from back-of-house storage, and deliver orders curbside.
  • Monitor alerts to ensure Buy Online Pickup In-Store orders are completed on time.
  • Greet customers, listen to their needs, resolve issues, and provide helpful service.
  • Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
  • Share loyalty program benefits, help customers complete their purchases, and thank them for their business.
  • Complete orders and organize the stockroom to support the next day's operations.
  • Work collaboratively with colleagues to support customers and store results.
  • Work toward daily sales goals and continue learning and improving.

Benefits

  • Competitive pay
  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
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