Seasonal Fulfillment and Receiving Support Associate, Ventura Pacific View

Macy's•Ventura, CA

2d•Onsite

About The Position

The Seasonal Fulfillment and Receiving Support Associate is a back-of-house colleague who supports store operations, inventory accuracy, and a smooth customer experience. The role includes receiving and organizing merchandise; picking, packing, and retrieving orders from back-of-house storage; delivering orders curbside; and monitoring alerts to complete Buy Online Pickup In-Store (BOPS) orders on time. The associate helps maintain an efficient stockroom and sales floor while providing friendly customer service, resolving issues, and supporting sales goals. Day-to-day work may include reviewing goals and learning about products and promotions, tagging and organizing merchandise, greeting and assisting customers, fulfilling orders, recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. Associates also help customers with loyalty program benefits and organize the stockroom and outstanding orders at the end of the day. Seasonal colleagues are typically scheduled for 10–20 hours per week; hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Willingness to meet daily sales goal challenges.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Receive, tag, and organize merchandise and maintain stockroom organization.
Pick, pack, and retrieve customer orders from back-of-house storage and deliver orders curbside.
Monitor alerts and complete Buy Online Pickup In-Store (BOPS) orders on time.
Greet customers, listen to their needs, resolve issues, and provide helpful service during in-store and curbside interactions.
Maintain a shoppable sales floor and fitting rooms by recovering areas, updating signs and pricing, restocking merchandise, and supporting merchandise moves.
Support sales goals, share loyalty program benefits, and ensure customers have what they need.
Complete orders and organize the stockroom to prepare the team for the next day.
Collaborate with colleagues to support store operations and customer service.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.