Seasonal Fulfillment and Receiving Support Associate, Century City

Macy's•Los Angeles, CA

7d•Onsite

About The Position

As a Seasonal Fulfillment and Receiving Support Associate, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help provide a smooth customer experience. Duties include receiving and organizing merchandise, picking and packing orders, retrieving merchandise from back-of-house storage, delivering orders curbside, and monitoring alerts so Buy Online Pickup In-Store (BOPS) orders are ready on time. You also help keep the stockroom and sales floor running efficiently and interact with customers by greeting them, resolving issues, and delivering orders with care. The role includes preparing the store for the day, reviewing goals and product or promotion information, receiving and tagging merchandise, organizing the stockroom, and supporting accurate order fulfillment. Throughout the day, you help maintain a shoppable space by recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. You also share loyalty program benefits, help customers with their needs, and organize the stockroom and complete orders to prepare the team for the next day. Seasonal colleagues are typically scheduled for 10–20 hours per week. Hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and eagerness to start a new venture; ability to adapt to changing priorities and work independently as well as with a team.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Receive, tag, and organize merchandise and maintain an orderly stockroom.
Pick, pack, and retrieve merchandise for customer orders, including BOPS orders, and help ensure they are ready on time.
Deliver orders curbside and provide attentive, helpful customer service, including greeting customers and resolving issues.
Help maintain a shoppable sales floor and fitting rooms by recovering areas, updating signs and pricing, restocking merchandise, and supporting merchandise moves.
Review goals and product or promotion information and prepare the store for successful operations.
Share loyalty program benefits and help customers complete their shopping experience.
Complete orders and organize the stockroom to prepare the team for the next day.
Collaborate with colleagues and support store and customer-service goals.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.