Seasonal Fulfillment and Receiving Support Associate, Memorial City

Macy's•Houston, TX

7d•Onsite

About The Position

The Seasonal Fulfillment and Receiving Support Associate, also known as a Back of House colleague, supports store operations, maintains inventory accuracy, and helps provide a smooth customer experience. The role includes receiving and organizing merchandise, picking and packing orders, retrieving orders from back-of-house storage, and delivering orders curbside. Associates monitor alerts to help ensure Buy Online Pickup In-Store orders are ready on time and keep the stockroom and sales floor running efficiently. They also greet customers, resolve issues, and provide helpful service during in-store and curbside interactions. Daily work may include reviewing goals and product promotions, preparing the store, tagging merchandise, organizing the stockroom, recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. Associates complete orders, share loyalty program benefits, help customers with their needs, and organize the stockroom at the end of the day. Seasonal colleagues are typically scheduled to work 10–20 hours per week, depending on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness, eagerness to start a new venture, and adaptability to changing priorities.
Ability to work independently and as part of a team.
Ability to talk, lift, move continuously, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Receive, tag, and organize merchandise and maintain an organized stockroom.
Pick, pack, and retrieve customer orders from back-of-house storage.
Monitor order alerts and help ensure Buy Online Pickup In-Store orders are ready on time.
Deliver orders curbside and provide timely, accurate order fulfillment.
Greet customers, listen to their needs, resolve issues, and provide helpful service.
Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
Share loyalty program benefits and help customers complete their shopping experience.
Complete orders and organize the stockroom to prepare for the next day.
Work collaboratively with colleagues to support store operations and customer service.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.