Seasonal Festival of Lights Room Reservation Agent

Pyramid Global Hospitality•Riverside, CA

2d•Onsite

About The Position

The Mission Inn Hotel & Spa is seeking an enthusiastic, dependable, and service-oriented individual to join our team as Seasonal Festival of Lights Reservation Agent for the Annual Festival of Lights celebration. This seasonal position plays an important role in helping create a memorable and welcoming experience for our guests and visitors throughout the holiday season. The ideal candidate will take pride in their work, demonstrate professionalism, work well with others, and be prepared to contribute to the successful operation of this special annual event. As part of the Festival of Lights team, you will have the opportunity to work in a unique and exciting environment while supporting the traditions, guest experiences, and seasonal activities that make this celebration so special at The Mission Inn Hotel & Spa. The Reservation teams play an integral role in ensuring that each of our guests has an exceptional experience while planning their visit. They are responsible for creating a positive guest interaction that will build the guests anticipation for their upcoming visit. They must also be knowledgeable on providing accurate information to our guests on room packages, special promotions at the resort, and special events going on during their stay. This role is the key to helping our guests discover their “Wanderlust” experience!

Requirements

Must be available to work a flexible schedule to include nights, weekends and holidays
High school diploma or equivalent
Computer skills
Excellent verbal and written communication skills
Ability to work in a fast-paced setting

Nice To Haves

Previous hotel or resort experience preferred
A strong desire to make an impact on other people
An outgoing and engaging personality
Bilingual in English and Spanish preferred

Responsibilities

Help guests discover and book their “Wanderlust” experience
Answer calls and greet people from all over the world in a friendly and welcoming manner
Make guest reservations for all resort accommodations
Ensure accuracy of reservation, recognize guests’ needs and requests, and properly communicate requests to appropriate departments.
Promote an understanding of revenue optimization concepts, ideas, and practices to better maximize our Resort’s revenue capabilities.
Utilize training of reservations software system to successfully and independently complete reservations in a timely manner.
Generate and audit daily reservations reports as assigned to ensure reservation completion, accuracy, and preparedness.
Generates additional guest interest in all resort amenities and outlets to assist in achieving ancillary revenue goals and enhance guest vacation experience.
Responsible for striving to achieve monthly ADR, conversion, and revenue goals.
Maintains a strong familiarity the Resort and surrounding area.
Remain up-to-date on all resort and amenity offerings, promotions and campaigns, and changes in policies and procedures.
Must be able to effectively, patiently, and professionally handle all internal and external guest situations and resolve guest challenges to guest’s satisfaction.
Maintains strong relationships & communications with Accounting, Front Desk and Guest Services teams.
Interacts with resort staff in a polite and respectful manner.
Up-sell whenever possible through positioning the product, utilizing sales techniques & training and gathering personal information to anticipate and cater to guests’ needs and help them make an informed decision.
Other duties as assigned.