Lake Compounce - Seasonal Events & Entertainment Supervisor (Daytime Halloween Events)

Splish Splash Water Park • Bristol, CT

3d • Onsite

About The Position

The Events & Entertainment Senior Supervisor will assist in the planning and execution of events, shows, character interactions, and atmospheric entertainment to complement parkwide content and increase overall guest satisfaction. This role involves supervising daily operations, leading by example, mentoring hosts, ensuring compliance with safety and company policies, and potentially backfilling essential event-related positions. The supervisor will also collaborate on event strategies, manage the conceptualization and execution of multiple events concurrently, maintain the park event calendar, assist with live shows, and ensure effective communication with park operations teams to deliver exceptional event experiences. Problem-solving and prompt escalation of issues are key aspects of this position.

Requirements

• Must be at least 18 years of age to comply with Connecticut Child Labor Laws.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and open to close.
• Must be able to work nights up to 12 AM (midnight) during certain events.
• Must have reliable transportation to and from work for your scheduled shift.
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner.
• Ability to handle high-pressure situations in a positive and professional manner, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Must possess and demonstrate strong written and verbal communication skills.
• Ability and desire to participate in delivering successful and high-quality events.
• Ability to follow direction, multi-task, handle stress, and work as part of a fast-paced team.
• Ability to stand, walk, and remain on feet for majority of the workday.
• Ability to remain sedentary for periods of time, while using a computer.
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders.
• Ability to carry, push, pull, lift, and hold objects weighing 50 pounds or more.
• Ability to safely climb or descend stairs and/or ladders.

Nice To Haves

• High School Diploma, GED, or equivalent preferred.
• 2+ year of previous work experience in the areas of shows, acting, choreography, or performance events is highly desired.
• Spanish or other bilingual language skills are a plus.

Responsibilities

• Supervise the daily operations of the Events & Entertainment team and any other assigned departments.
• Lead by example, attitude, and as a representation of Lake Compounce’s core values.
• Act as an approachable mentor and coach to all assigned hosts.
• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
• Become knowledgeable of performing the essential duties of all events-related positions and backfill these positions when needed.
• Participate in aspects of supervision of assigned employees, including training, performance coaching, and discipline.
• Ensure that all required meal and other breaks are being given in accordance with Connecticut law.
• Assist with team scheduling and timekeeping activities.
• Collaborate with park and corporate events leadership to evaluate current Events & Entertainment strategies at Lake Compounce.
• Manage the conceptualization, planning and execution of multiple events, concurrently.
• Become knowledgeable of all events that are scheduled at the park to align with all Sales & Marketing events promotions.
• Maintain Park event calendar, ensures its data accuracy, and makes any necessary adjustments.
• Assist with the execution of live stage shows and other performances.
• Ensure strict compliance with all safety policies and procedures during events.
• Manage event & activation operations for scheduled in-park events.
• Ensure effective communication and coordination with park operations teams to deliver best in class prior to, day of, and post event execution.
• Proactively address and resolve any unexpected issues that may occur during event.
• Provide solution-based ideas to quickly and creatively resolve problems.
• Promptly escalate any maintenance issues, safety hazards, or emergencies to the proper authorities.
• All other duties assigned by leadership.

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Lake Compounce and all Palace Entertainment parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED