Lake Compounce - Seasonal Retail Host

Splish Splash Water Park • Bristol, CT

9d • Onsite

About The Position

Work in a fun environment helping guests make memories of a lifetime with the children in their life! You will make friends and get to meet new people every day while assisting them in our gift shops. The outgoing and service-oriented Retail Host provides fast and courteous service to our guests interested in purchasing a souvenir to remember their experience. These team members may work in any retail location on-site, including Sweet Shoppe, Coffee Co., Creamery, or as a Cabana Server.

Requirements

• Must be at least 16 years of age to comply with Connecticut Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to positively engage with guests to promote sales and customer satisfaction
• Previous experience with Point of Sale (POS) technology and PCI compliance a plus
• Ability to follow direction, multi-task, and work as part of a team as well as independently
• Must attend Lake Compounce Food Handler’s training

Nice To Haves

• Previous retail experience is helpful but not required
• Spanish or other bilingual language skills are a plus.

Responsibilities

• Welcome and greet all guests with a smile as they enter retail locations
• Work at one of our many retail locations, including Sweet Shoppe, Coffee Co., Creamery, or as a Cabana Server
• Initiate conversations with guests and assist with any questions they may have regarding our merchandise or souvenirs
• Maintain a general knowledge of all available merchandise to assist guests with questions regarding our products
• Maintain knowledge of current sales and promotions promote these events to prospective guests
• Attempt to increase revenue by utilizing various sales techniques, such as suggestive selling or upselling
• Resolve guest concerns in a courteous and prompt manner
• Operate all POS equipment accurately to finalize all purchases
• Ensure merchandise is well stocked, organized, and presentable for our guests
• Ensure the retail locations are clean and safe for our guests
• Refold or rehang clothing items as necessary
• Assist managers and supervisors with monitoring inventory control methods
• Process and return damaged merchandise in accordance with company policies
• Rotate food and beverage products according to department standards and in compliance with health code regulations
• Follow all Lake Compounce policies and procedures regarding food handling
• Safely and properly use a step ladder to reach higher shelving
• Remain vigilant for possible theft from guests or other employees
• Notify leadership when supplies are running low such as printer paper, ink pens, trash bags, shopping bags, etc.
• Report maintenance or safety concerns to a supervisor or manager in a timely manner
• All other duties assigned by leadership

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Lake Compounce and all Palace Entertainment parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed