Seasonal Digital Lead - South Shore Plaza

Pacsun Careers•Braintree, MA

20h•Onsite

About The Position

The Seasonal Digital Lead supports the Store Manager and Assistant Store Managers in leading customer-focused, efficient digital fulfillment during the holiday season. The role focuses on Ship From Store (SFS), Buy Online Pick Up in Store (BOPIS), and Same Day Delivery, with primary responsibility for daily SFS execution and meeting fulfillment goals. This is a hands-on position that actively fulfills orders, works scheduled SFS hours, and partners with store leadership to use fulfillment hours effectively in response to holiday demand. The Seasonal Digital Lead guides and motivates associates by modeling core value behaviors, providing direction and coaching, and holding self and others accountable to digital fulfillment standards and procedures. The role requires availability for 20–30 hours per week based on business needs and availability from November 22 through December 24, 2026, including weekends, nights, and peak holiday periods. It may require 1–3 overnight and/or early morning shifts during that period; schedules are set by store leadership according to fulfillment volume and coverage needs.

Requirements

Strong organization and time management skills, including the ability to prioritize competing demands in a fast-paced environment.
Ability to guide and motivate peers, communicate clear expectations, and follow through on assigned responsibilities.
Ability to work independently, resolve routine fulfillment issues, and recognize when to involve store leadership.
Strong verbal and written communication skills.
Basic math proficiency.
Comfort using computers and digital fulfillment tools.
Knowledge of store product and a passion for brands, fashion, and the customer experience.
Availability to work 20–30 hours per week based on business needs.
Availability to work November 22 through December 24, 2026, including weekends, nights, and peak holiday periods.
Ability to work 1–3 overnight and/or early morning shifts during the November 22–December 24 period, if required.
Frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 35 pounds.
Frequently sit or stand for long periods and climb ladders as needed.
Ability to maneuver around sales floor, stockroom, and office areas.
Ability to work in an open environment with fluctuating temperatures and standard lighting.
Required vision abilities include close vision, distance vision, depth perception, and the ability to adjust focus.

Nice To Haves

Previous retail, fulfillment, or team leadership experience.

Responsibilities

Ensure associates assigned to digital fulfillment provide an accurate, timely, and positive customer experience.
Own daily SFS execution during assigned shifts, including picking, packing, and shipping orders to meet fulfillment expectations.
Prioritize and delegate digital fulfillment tasks according to order age, service deadlines, and incoming demand.
Hold self and assigned associates accountable for order accuracy, productivity, and timely completion of tasks.
Coach associates and provide feedback on fulfillment processes, technology, packaging standards, and performance.
Motivate associates by modeling core value behaviors and recognizing strong fulfillment performance.
Provide clear direction on fulfillment priorities, company directives, and standards.
Monitor order queues, backlog, and fulfillment progress; adjust workflow and escalate risks to store leadership.
Work scheduled SFS hours and partner with store leadership to align coverage with demand, identify gaps, and use assigned hours effectively.
Support BOPIS and Same Day Delivery by ensuring orders are ready within required timelines and handoffs follow company procedures.
Resolve routine fulfillment issues within company guidelines and escalate inventory discrepancies, technology barriers, and customer concerns as appropriate.
Improve picking, packing, and shipping efficiency while maintaining product integrity and order accuracy.
Maintain clean, organized, and safe fulfillment and order staging areas; monitor packing supplies and communicate replenishment needs.
Communicate completed work, remaining orders, and follow-up needs to store leadership and the next fulfillment shift.