Seasonal Digital Lead - North Lake Mall

PACSUN • Charlotte, NC

1h • Onsite

About The Position

The Seasonal Digital Lead supports the Store Manager and Assistant Store Managers in leading customer-focused, efficient, and productive digital fulfillment during the holiday season. The role focuses on Ship From Store (SFS), Buy Online Pick Up In Store (BOPIS), and Same Day Delivery, with primary responsibility for daily SFS execution and meeting fulfillment goals. The lead motivates and guides associates, provides coaching, and holds self and others accountable to digital fulfillment standards and procedures.

This is a hands-on position that actively fulfills orders, works scheduled SFS hours, and partners with store leadership to use fulfillment hours effectively in response to holiday demand. The position is seasonal and part-time, requiring availability for 20–30 hours per week based on business needs, from November 22 through December 24, 2026. Availability for weekends, nights, and peak holiday periods is required. The role may include 1–3 overnight and/or early morning shifts during that period, with schedules set by store leadership according to fulfillment volume and coverage needs.

Requirements

• Strong organization and time-management skills, including the ability to prioritize competing demands in a fast-paced environment.
• Ability to guide and motivate peers, communicate clear expectations, and follow through on assigned responsibilities.
• Ability to work independently, solve routine fulfillment issues, and recognize when to involve store leadership.
• Strong verbal and written communication skills.
• Basic math proficiency and comfort using computers and digital fulfillment tools.
• Knowledge of store product and a passion for brands, fashion, and the customer experience.
• Availability to work 20–30 hours per week based on business needs from November 22 through December 24, 2026, including weekends, nights, and peak holiday periods.
• Availability for a possible total of 1–3 overnight and/or early morning shifts during November 22–December 24, 2026.
• Ability to frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 35 pounds.
• Ability to frequently sit or stand for long periods, climb ladders as needed, and maneuver around sales floor, stockroom, and office areas.
• Ability to talk or hear regularly; sit, stand, walk, use hands to finger, handle or feel, reach, twist, or squat frequently; and meet the stated close-vision, distance-vision, depth-perception, and focus-adjustment requirements.
• Ability to work in an open environment with fluctuating temperatures and standard lighting.

Nice To Haves

• Previous retail, fulfillment, or team leadership experience.

Responsibilities

• Ensure associates assigned to digital fulfillment provide an accurate, timely, and positive customer experience.
• Own daily SFS execution during assigned shifts by picking, packing, and shipping orders to meet fulfillment expectations.
• Prioritize and delegate digital fulfillment tasks based on order age, service deadlines, and incoming demand.
• Hold self and assigned associates accountable for order accuracy, productivity, and timely completion of tasks.
• Coach associates and provide feedback on fulfillment processes, technology, packaging standards, and performance.
• Model core value behaviors, motivate associates, and recognize strong fulfillment performance.
• Give associates clear direction on fulfillment priorities, company directives, and standards.
• Monitor order queues, backlog, and fulfillment progress; adjust workflow and escalate risks to store leadership.
• Work scheduled SFS hours and coordinate with store leadership to align coverage with demand, identify gaps, and use assigned hours effectively.
• Support BOPIS and Same Day Delivery by ensuring orders are ready within required timelines and handoffs follow company procedures.
• Resolve routine fulfillment issues within company guidelines and escalate inventory discrepancies, technology barriers, and customer concerns as appropriate.
• Improve efficiency in picking, packing, and shipping while maintaining product integrity and order accuracy.
• Maintain clean, organized, and safe fulfillment and order staging areas; monitor packing supplies and communicate replenishment needs.
• Communicate completed work, remaining orders, and follow-up needs to store leadership and the next fulfillment shift.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed