Seasonal Customer Service Representative – Phone Agent
Fiorella's Jack Stack BBQ•Overland Park, KS
•Onsite
About The Position
We are looking for friendly, dependable, and customer-focused Seasonal Customer Service Representatives to join our team during our busy season. In this role, you will assist customers by phone, answer questions, resolve issues, process requests, and provide positive customer experience. This is a great opportunity for someone who enjoys working with people, communicating by phone, and working in a fast-paced environment.
Requirements
- Previous customer service, call center, retail, or phone-based experience preferred
- Excellent verbal and listening skills
- Professional and friendly telephone manners
- Ability to navigate computer system while speaking with customers
- Basic computer and data-entry skills
- Strong problem-solving and organizational skills
- Ability to remain calm and professional while on the phone
- Reliable attendance and punctuality
- Ability to work the required seasonal schedule
Responsibilities
- Answer inbound customer calls in a professional and courteous manner
- Assist customers with questions, orders, account information, and service requests
- Research and resolving customer issues
- Accurately enter and update customer information in company systems
- Follow established procedures and provide accurate information
- Meet established customer service, quality, and productivity expectations
- Work effectively as part of a team during the seasonal peak period
Benefits
- Competitive hourly pay
- Flexible scheduling
- Paid training
- Opportunity to gain valuable customer service experience
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
