Customer Service Phone Agent - Level I
Shades of Light,LLC•Midlothian, VA
•$0 - $16•Onsite
About The Position
Shades of Light is looking for a multi-talented customer service agent to join our growing team for our November Training Class! We have a high-volume, fast-paced customer service center and are looking for talented, committed individuals that can step up to provide world-class service while maintaining excellent business acumen.
Requirements
- High school, GED, or equivalent diploma
- Attention to detail
- Accurate typing skills
- Excellent customer service skills
- Ability to multitask effectively
- Proficient in Microsoft Office
- Strong organizational skills
- Ability to work independently
- Excellent written and oral communication skills
Nice To Haves
- Some college preferred
- 1 year of Call Center experience preferred
Responsibilities
- Provide accurate and satisfactory answers to customer queries and concerns.
- Take upwards of 50 calls a day.
- Email and provide follow ups with vendors, distributors, and other outside resources.
- Assist customers by phone placing orders, selecting products, researching and answering product questions, processing returns, and handling damaged/ defective product claims.
- Guide callers through troubleshooting/navigating the company site.
- Collaborate with team members and leadership to provide the highest level of customer service possible.
- Meet personal/team objectives and metrics.
- All other duties assigned by management.
Benefits
- Medical with HSA option
- Dental
- Vision
- Short Term Disability - paid by employer
- 401(k) plan with company match
- Paid time off
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
