Customer Service Representative (Seasonal)

Health Insurance Alliance LLC • Fort Lauderdale, FL

4d • Onsite

About The Position

Allied Services Group (ASG) is growing and we are looking for Customer Service/Verification Representatives to join our dynamic team. Allied Services Group provides customer support services to a rapidly growing technology-driven insurance sales organization.

Requirements

• Strong verbal communication and active listening skills
• Strong reading comprehension
• Accurate documentation skills
• Minimum typing speed of 40 WPM
• Strong problem-solving and organizational skills
• Detail-oriented and reliable
• Comfortable using technology and learning new systems
• Ability to work in a fast-paced environment
• Ability to learn health insurance terminology and processes

Nice To Haves

• Prior customer service or call center experience preferred

Responsibilities

• Answer incoming calls and assist customers with questions and requests.
• Provide professional and efficient customer service.
• Verify customer information and confirm plan selections.
• Read and document required medical and eligibility-related questions.
• Schedule and process premium payments.
• Accurately document customer interactions in CRM and enrollment systems.
• Facilitate health insurance policy enrollments.
• Follow company and regulatory guidelines.
• Maintain an 85% or higher score on quality and compliance evaluations.

Benefits

• Competitive Compensation + Earned Spiffs
• Dive into hands-on paid training from our leadership team
• Benefits package for Full Time team members after a 3 month probationary period.
• Great Career development opportunities
• Monthly Team Lunches

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed