Seasonal Customer Experience Representative

Canvaspop

1d•$20•Remote

About The Position

Canvaspop is a venture-backed B2C e-commerce company focused on delivering personalized wall art and home decor products. Winner of Startup Canada’s Global Entrepreneurship Award. With over 300,000 happy customers around the globe, we’re looking to grow and innovate the personalized art market using technology and mass customization. We are currently looking for a Seasonal Customer Experience Representative. This job is remote and entirely performed online. This role requires a computer, headset with microphone, and reliable internet. Our company is dedicated to building a world class and highly respected customer experience team. Our customers are our #1 priority. From visiting our website to the moment they unwrap their custom artwork, we want to ensure every customer has the best experience. We want to hire great people who can share that vision. Our employees enjoy a welcoming, friendly and collaborative work environment where everyone can show up as they are to do their best work.

Requirements

2+ years in the customer service industry, specifically with either inbound or outbound customer satisfaction / sales experience
Knowledge of customer service principles and practices
Strong customer service and troubleshooting skills
Exceptional conflict resolution, negotiation, multi-tasking and objection handling skills, and attention to detail
Highly flexible with solid interpersonal skills that allows one to work effectively in a diverse working environment
Able to deal with people sensitively, tactfully, באופן מקצועי, and professionally at all times
Strong work ethics and positive team attitude

Nice To Haves

Experience with help desk/customer ticket tracking software (e.g. Zendesk)
Experience with Photoshop for reviewing images

Responsibilities

Manage customer requests/inquiries either by telephone, online chat or email
Process all orders including but not limited to: phone orders, e-mail inquiries and chat orders
Resolve customer inquiries in an effective and efficient manner
Manage custom art projects by effectively communicating and acting as a liaison between the client and the design team
Manage customers' accounts including records of customers’ interactions and transactions
Record and track details of inquiries, comments and complaints
Provide consistent exceptional customer service and problem solving by responding to all inbound calls/chats/emails
Assist customers with new and existing accounts, website navigation, account billing, and shipping issues
Continually striving to learn about the product and service changes and industry trends
Be an active listener that can show empathy and patience in a non-scripted environment
Ability to easily and effectively upsell or cross sell when applicable
Perform other duties when required