Customer Experience Representative

Hubbell Incorporated • Manchester, NH

2d

About The Position

As a Customer Experience Representative, you will gain hands-on experience working with customers, Sales, Operations, Supply Chain, Pricing, Analytics, and digital tools while helping deliver an exceptional customer experience. This role is designed for early-career professionals who want to build a strong business foundation and create pathways to future opportunities across the organization.

Requirements

• Associate’s degree in business or related field preferred (Supply Chain, Marketing, Finance, Analytics, Communications, Engineering), or equivalent combination of education and experience.
• Strong communication and relationship-building skills.
• Excellent problem-solving and organizational abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office, including Excel.

Nice To Haves

• Internship, co-op, customer-facing, operations, sales support, or business experience preferred.
• Experience with SAP, Salesforce, CRM, ERP, or analytics tools is a plus but not necessary.

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone, email, chat, and CRM platforms.
• Process, review, and manage customer orders while ensuring accuracy of pricing, product, quantity, and shipping information.
• Investigate and resolve order discrepancies, customer complaints, shipping issues, pricing concerns, and product-related inquiries.
• Manage return authorizations (RMAs) and tool repair transactions from initiation through completion, including customer communication and documentation.
• Communicate order, return, and repair status updates while proactively managing customer expectations.
• Maintain accurate customer records and transaction documentation within SAP, Salesforce, and related business systems.
• Partner with Sales, Pricing, Product Management, Planning, Operations, Manufacturing, Quality, Technical Services, and Logistics to resolve issues and support customer needs.
• Utilize reporting tools and business systems to analyze data, support operational objectives, and identify continuous improvement opportunities.
• Support team goals by managing workload priorities, meeting productivity expectations, and providing cross-functional support as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree