Seasonal Customer Experience Representative
Indigo Books & Music•Short Hills, NJ
•Onsite
About The Position
This role focuses on cultivating an environment that promotes authentic employee and customer experiences, guided by Indigo's culture and mission of adding joy. The representative will role model Indigo Beliefs by being authentic, seeking inspiration, and knowing their audience, influencing customers through storytelling and connecting them to the brand.
Requirements
- Experience in specialty retail or a retail big box is a plus
- Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
- Demonstrated commitment to creating an exceptional employee and customer experience
- Ability to be mobile on the sales floor for extended periods of time
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
- Availability including evenings, weekends, holidays, overnights and early mornings (if required for the role)
- Previous experience in retail merchandise operations, warehouse or stockroom knowledge a plus
Responsibilities
- Support the daily operations of the store
- Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
- Use merchandising standards to create a visually appealing, stimulating store
- Create a warm and welcoming environment in our stores
- Add joy to our customers' lives
- Leverage our product to tell stories
- Engage and connect with our customers on the floor
- Curate specific product collections for each customer you meet
- Role model Indigo’s High Performance Characteristics
- Seek information regarding new products, promotions and programs
- Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
- Take accountability to respond to customer feedback in a timely manner
- Hold self and others accountable
- Own self-development and provide continuous feedback to colleagues and Leadership Team
- Share ideas with Leadership Team on how to improve the employee and customer experience
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
