Seasonal Customer Experience Associate

Murray s Cheese•Long Island City, NY

10d•Remote

About The Position

As a Seasonal Customer Experience Associate, you are the champion of customer service and fulfillment operations. You are responsible for supporting customer service via phone, email, and/or chat, answering questions, placing orders, and helping to resolve issues with order placement, fulfillment, and delivery. Our Customer Experience Associates are fun, energetic, and engaging in all of their interactions. They thrive on giving great service and are driven to discover new and creative ways to solve problems.

Requirements

Availability between 10/20/2025 and 01/02/2026.
2+ years administrative, operational, and/or customer service experience in a fast-paced office environment
Impeccable communication and problem-solving skills
Ability to type 60-70+ WPM with flawless grammar, professional tone, and formatting
A reliable computer and broadband connection
A quiet workspace that allows for uninterrupted phone-based customer service
Proficient in Microsoft Outlook, Word, PowerPoint, and Excel
Weekend availability during November, December required

Nice To Haves

Experience working with Netsuite or another cloud-based ERP/CRM like Salesforce or Epic is a plus
Experience working in food service or sales a plus
Knowledge and passion for cheese and gourmet grocery

Responsibilities

Put the customer first by answering inbound calls, emails, and chats.
Resolve customer questions, complaints, and feedback accurately on their first contact.
Work through the team’s voicemail, email inbox and chat functions daily, keeping the team updated on outstanding issues and success stories.
Work with our order fulfillment team to ensure orders are processed and shipped, troubleshooting existing orders that need extra attention.
Keeping an eye on all packages that are in transit on a daily basis.
Set up messenger deliveries for in-town shipments and work with FedEx to troubleshoot any packages that run into issues reaching their final destination.
Join forces with other departments to manage operations and problem solve day-to-day.
Additional duties as assigned.