Seasonal Customer Experience Associate

Tecovas

20h•$18•Remote

About The Position

We're passionate about customer experience here at Tecovas, and we're looking for Seasonal Customer Experience Associates to ensure our current and future customers have the best possible interaction with our brand and product. You will be on the forefront of our customer experience function and will have a role in shaping the strategy of a rapidly-growing brand. In order to provide our customers with the best holiday shopping experience, you will be required to be flexible with scheduling and available to work during the following: Extended holiday hours that may include early morning shifts, weekends, and evenings. Key holiday events, including: The week of Thanksgiving (including the Friday after Thanksgiving), The week of Christmas (including the day after Christmas), and The week between Christmas and New Year's (including New Year's Day) Mandatory training: Oct 12 - 16 & Oct 19 - 23, 9am - 1pm CT This is a temporary role with an expected start date of Oct 12 - Jan 16. Opportunities to become a permanent Customer Experience Associate may become available after the season, pending individual performance and business needs. This is a remote position available to candidates located within the United States.

Requirements

Retail or customer-facing job experience
Independent, results-driven work ethic
Ability to manage difficult customer situations in a calm, positive manner
Comfort with ambiguity and working in a fast-paced startup environment
Utmost character, honesty, and humility

Nice To Haves

BA/BS degree a plus, ideally in Communications, Marketing, Business, or a related field.

Responsibilities

Serve as the first point of contact for new and existing customers through our communication channels, including email, live chat, and phone
Quickly and accurately answer customer questions as well as solve problems related to purchases, shipping, and other issues
Provide thoughtful advice to questions related to product, including style, fit, and customer-specific recommendations
Understand the product line, technology, ordering, shipping & logistics experience inside and out to serve as a knowledge base for customers and future Tecovas team members
Gain gross-functional experience in sales, events, marketing, and other customer-facing functions as desired
Partner with leadership team to create and execute new policies, procedures and customer retention programs
Maintain excellent daily metrics and CSAT.
Consistently represent the team in culture, attitude, and expertise and fully embody Tecovas’ core values.