Seasonal Customer Experience Associate
About The Position
Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training. SCHEELS is a leader in the sporting goods industry - driven to create the best experience in the USA for our customers. SCHEELS boasts the largest selection of sports brands in America—offering world-class brands, special attractions, and unmatched customer service. SCHEELS empowers our associates to become experts in exceeding the needs and expectations of our customers. SCHEELS associates talk-the-talk, and walk-the-walk, with the best product and expert training in the sporting goods industry. Mentorship and professional development training are a focus throughout your entire career. This seasonal position will be available from October 2026 to January 2027. Applicants interested in this position must be available on weekends and have some evening availability.
Requirements
- Genuinely and consistently treat co-workers, customers, and business partners like they are the most important person, including eye contact, a smile, and a genuine “Thank you”
- Approach daily tasks, projects, and follow-up communication with energy and a sense of urgency
- Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact
- Show respect and appreciation for others and Scheels
- Arrive to work and meetings 10 minutes early
- Genuine interest and action in helping others before yourself, regardless of recognition or reward
- Consistent eagerness to listen, learn, apply knowledge, and accept critical feedback
- Ability to adapt to a changing work environment
- Ability to apply concepts of basic math, grammar, punctuation, and spelling
- Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners
- Demonstrate pride and ownership of their work while meeting expected deadlines
Nice To Haves
- Ability to speak multiple languages is preferred, but not required.
Responsibilities
- Passion to serve customers via chat, email and phone calls
- Strong initiative and vision for continuous improvement
- Ability to work independently and with a team
- Exceptional written and verbal communication skills
- Strong organizational skills
- Ability to multitask and hold multiple conversations
- Must have the ability to independently problem-solve daily
- Basic to advanced computer skills and knowledge of Microsoft Office / Google products
- Ability to follow written, oral, and diagram instructions
Benefits
- Mentorship and professional development training
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
