Seasonal Customer Care Representative
About The Position
This position is focused on engaging Godiva’s existing customer base to strengthen relationships and drive business growth. The role is responsible for proactive outreach aimed at customer retention, identifying opportunities to expand partnerships, and ensuring continued satisfaction and loyalty. pladis is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.
Requirements
- Keeping customer satisfaction at the core of every decision and behavior.
- Strong phone and verbal communication skills along with active listening.
- Customer focus and adaptability to different personality types.
- Previous experience in a customer support role
- Ability to multi-task, set priorities and manage time effectively
- Ability to balance priorities in a fast-paced environment
- Takes pride in work, exhibiting accuracy and attention to detail
- Proficient in MS Office Word, Excel, and Outlook
- Comfortable with learning new computer software programs and processes
Nice To Haves
- Familiarity with Gladly platform helpful, but will train
- 4 years’ experience in customer service or outbound sales position a plus
Responsibilities
- Make and manage inbound and outbound calls/emails in a timely manner.
- Keep records of all conversations in our Gladly system.
- Send quotes to customers, as needed.
- Place orders for customers, as needed.
- Identify customers’ needs, clarify information, research issues and provide solutions and/or alternatives.
Benefits
- Quarterly incentive opportunity
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
