Seasonal Customer Care Associate

Kendra Scott • Austin, TX

1d • Remote

About The Position

Kendra Scott is a fashion-lifestyle brand focused on big dreams, colorful confidence, and inspired design. Founded on Family, Fashion, and Philanthropy, the company believes its employees and customers are the heart and soul of the brand, and that giving back is the truest form of success. Fashion meets innovation in the design of their two state-of-the-art facilities in Austin, Texas, and extends into their growing retail environment across the country.

Requirements

• 1-2 years of retail and/or customer service experience
• Superior verbal and written communication skills
• Ability to multi-task effectively and efficiently
• Very strong organizational skills with a big emphasis on follow through
• Excellent data entry skills
• Ability to learn multiple systems rapidly
• Maintain a positive attitude in all situations and represent the Kendra Scott brand in all aspects
• MUST have secure, password protected Wi-Fi
• Look for continuous improvement in customer service experience and processes
• Extremely process oriented
• Weekday, weekend, and holiday shifts are required.
• Potential overtime opportunities included.
• Must be available to work one of the following shifts: Monday – Thursday 7a CST – 6p CST, Tuesday – Friday 7a CST – 6p CST, Friday – Monday 7a CST – 6p CST, Monday – Thursday 10a CFT – 9pm CST
• Applicants with weekend availability will receive priority consideration during the hiring process.

Responsibilities

• Promptly answer and respond to all customer calls and emails and help resolve issues effectively and with Kendra Scott Family spirit.
• Follow up swiftly on any unresolved customer issues and ensure customer satisfaction.
• Make thoughtful, smart decisions on the fly with corporate values at top of mind to ensure customer satisfaction.
• Suggest and improve customer service processes and documentation procedures.
• Help train and support other team members as needed.
• Proactively communicate to various teams in order to enhance our customer experience in stores and on website.
• Other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed