Customer Care Representative (Seasonal / Work From Home)

VF Corporation•USCA > USA > Wisconsin > Remote, NC

5d•Remote

About The Position

VF Corporation is looking for exceptional customer care representatives to fill remote full-time seasonal positions in our Customer Service Department supporting brands like The North Face, Vans, Timberland and more! This role involves providing exceptional customer service through various channels, processing orders, and resolving customer inquiries. Some representatives may also handle social media, warranty claims, and special projects.

Requirements

Must reside in Wisconsin or North Carolina
Must be at least 18 years of age
Must be able to work 40 hours per week between the hours of 7:00am - 6:30pm CT/ 8:00am - 7:30pm ET
Strong computer skills and ability to multi-task in a fast-paced environment
Reliable internet and a quiet place to work without distractions

Responsibilities

Provide exceptional customer service by responding efficiently, accurately, and courteously on all customer transactions through inbound calls, live chat, and email correspondence.
Process product orders and provide prompt and efficient response and resolution to all customers’ requests utilizing multiple different screens, systems and websites.
Assist customers, sales reps, and management with inquiries or issues concerning orders.
Analyze, review, and process customer's request for return authorization and credits.
Maintain effective communication with customers to provide on-going information flow as it relates to sales, promotions, and problems to ensure accurate billings and shipments.
Provide technical and/or product information as required to respond to customer inquiries.
Service customers over social media platforms, warranty claims, and other special projects.