Seasonal Cold Weather Case Manager

The Salvation Army Southern California•Aurora, CO

2d•Hybrid

About The Position

The Seasonal Cold Weather Case Manager position supports the provision of Coordinated Entry of social services in Colorado by providing information, referral, intake assessment, and emergency casework services over the phone, via email, video chat, and/or in person. The Cold Weather Team will be responsible for providing access to shelter during severe weather events in alignment with citywide severe weather policies. This will include expanding the hours of operation and/or operating an additional telephone line to provide additional access during severe weather events. This also includes working with HOST on a procedure to provide additional hours of operation and additional staff coverage during distinct weather events. Additionally, The Salvation Army will be responsible for providing on-site staffing at the Cold Weather sheltering location during activation, to include screening families for eligibility, providing rapid resolution services as appropriate, writing vouchers on the spot for cold weather, and completing HMIS intakes and data entry.

Requirements

Bachelor's degree required; master’s degree preferred
Bachelor’s or master’s degree in social work, or a related field, transcripts required
Two years’ experience in providing casework services required
Experience working with individuals from a variety of backgrounds and educational levels required
Must be 21 years old at minimum (for insurance provision) and possess a valid in-state driver’s license
An MVR will be processed every year in accordance with The Salvation Army’s policies
Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army’s policies
Ability to maneuver, to remain in a stationary position, to grasp, push, pull, and reach overhead, to lift 25 pounds, to access and produce information from the computer, to operate telephone, to understand written information
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.

Nice To Haves

Customer service experience preferred
Working knowledge of integrated database applications preferred
Bilingual preferred

Responsibilities

Answers calls for information regarding cold weather shelter and other community resources.
Focus on triaging, VISPDATs, and providing rapid resolution assistance, as needed.
Enrolling families for cold weather vouchers and shelter waitlists.
Connect qualified candidates with their appropriate partner agency.
Provide financial assistance when appropriate.
Documents calls accurately utilizing a computerized internal database.
Record and track assistances in HMIS according to HUD standards.
Completing all required assessments with households to determine program eligibility.
Use active and compassionate communication skills.
Use trauma informed care to deescalate upset individuals on the phone or in person.
Performs other duties as required.