Cold Weather Shelter Van Greeter - Lynnwood
About The Position
The Cold Weather Shelter Van Greeter supports safe, welcoming transportation for guests of the South Snohomish County Extreme Weather Shelter in Lynnwood. Under the direction of the Shelter Services Program Manager, the greeter accompanies the van driver during evening pickups and morning returns, welcomes guests, assists with boarding and belongings, monitors passenger well-being, and communicates with shelter staff. The role does not require operating an agency vehicle. Primary routes include Lynnwood City Hall, James Village, and Bank of America at Highway 99 and 173rd Street, with transportation to and from Maple Park Church. Routes, pickup locations, and schedules may change based on shelter operations, weather conditions, and partner guidance. This on-call position includes evening and early morning assignments, sometimes with limited notice.
Requirements
- Commitment to serving people experiencing homelessness, including individuals experiencing mental health concerns, substance use, trauma, and disability.
- Respectful, professional communication and ability to work with guests, volunteers, and staff from diverse backgrounds.
- Strong interpersonal, problem-solving, and de-escalation skills.
- Ability to maintain professional boundaries and guest confidentiality.
- Availability for on-call assignments, evening pickups, and early morning returns during weather activations.
- Reliable attendance and punctuality, and ability to remain awake and alert throughout transportation assignments.
- Ability to assist guests entering and exiting the vehicle and help with small belongings.
- Ability to work outdoors at pickup points in cold, rain, wind, and low light.
- Ability to communicate clearly by phone or radio and complete accurate passenger counts and brief incident notes.
- Successful completion of a pre-employment background check.
- Ability to perform the essential functions of the position, with or without reasonable accommodation.
Responsibilities
- Respond to shelter activation notices and report for scheduled transportation assignments.
- Accompany the van driver during designated pickups and returns.
- Welcome guests at pickup locations and explain shelter access, expectations, schedules, and available services.
- Assist guests with boarding, seating, seatbelt use, small belongings, and exiting the vehicle.
- Support safe loading and unloading by keeping aisles and exits clear and communicating passenger needs to the driver.
- Monitor passenger well-being and promptly notify the driver of medical, behavioral, or safety concerns.
- Use de-escalation and follow emergency procedures when concerns arise at pickup locations or during transportation.
- Maintain accurate passenger counts and communicate capacity needs, delays, and guest support needs to the driver and shelter staff.
- Complete required passenger and incident documentation accurately, promptly, and confidentially.
- Help keep the passenger area clean and orderly and report hazards, damage, or lost belongings.
- Maintain a welcoming and professional environment that supports guest dignity, privacy, and access to services.
- Work cooperatively with the driver, shelter staff, volunteers, and community partners to support organized pickups and returns.
Benefits
- Vacation and sick time (vacation up to 200 hours; sick time up to 108.64 hours)
- Competitive compensation
- Nine paid holidays per year plus two paid floating holidays
- Medical, dental, and vision coverage
- Health Savings Account (HSA)
- Flexible Savings Account (FSA) for medical and dependent care
- Free Employee Assistance Program
- 403(b) retirement plan matching
- Professional development opportunities
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What This Job Offers
Education Level
No Education Listed
